Qualifications

• 5+ years in Customer Success, Account Management, or Consulting managing enterprise accounts.
• Deep knowledge of the sports and live events ecosystem including on-site operations and digital fan experience.
• Proven ability to interact with C-suite executives and navigate complex organizations.
• Experience managing high-pressure events and structured project timelines.
• Data-driven with the ability to derive insights from KPIs and customer adoption patterns.
• Ability to grasp and teach complex platform features simply.

Responsibilities

• Manage a portfolio of enterprise customers, building relationships and engagement across various organizational levels.
• Drive long-term partnerships by aligning vivenu's initiatives with customer goals and managing contract renewals.
• Lead onboarding projects for customers, ensuring successful transitions and first-event experiences.
• Monitor customer health metrics and implement strategies to prevent churn and enhance satisfaction.
• Conduct workshops and training sessions to empower customers in maximizing platform use for better outcomes.
• Act as a consultant to help clients optimize revenue through effective digital strategies.

Benefits

• Be a crucial player in enhancing global fan experiences during major events.
• Work within a sustainably growing, VC-backed company focused on long-term success.
• Collaborate with top talents including professionals from leading tech firms like Google and Salesforce.
• Join a diverse, merit-based team with a global presence across six offices.
• Engage in a fast-growing environment recognized among Europe's top scale-ups.
• Contribute to shaping the future of ticketing with some of the brightest minds in tech.