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Job Category
Sales
Job Details
Role OverviewThe ideal candidate will have retail and consumer goods experience at an enterprise level. collaborate cross-functionally with sales, solutions, go-to-market teams, product management, customer success, and partners to accelerate strategic customer engagements and transformation initiatives for prioritized accounts.
A key aspect of this role is to help define the future of work as Salesforce customers adopt data excellence and AI-driven solutions into their business operations.
This role supports customers across the full lifecycle - helping ensure solutions are successfully architected, adopted, deliver measurable value, and scale over time.
This Involves- Staying current with emerging technology trends and their business implications
- Possessing strong business acumen
- Leading customer engagements focused on AI, data, and process transformation
- Building customer architectures on Salesforce's deeply unified platform leveraging Agentforce and D360
- Guiding customers through digital transformation initiatives from strategy through adoption and value realization
- Creating scalable, implementable architectures aligned to business outcomes
Your Responsibilities- Customer-Centric Expertise - Engage with clients as a Salesforce Customer 360 architecture expert. Leverage your understanding to craft architectures that meet your customer's unique needs and long-term business goals. Act as a trusted advisor across the customer lifecycle-facilitating discovery sessions, whiteboarding solution concepts, and leading architecture visioning. Translate customer goals into sequenced, dependency-aware roadmaps that align business strategy to technical execution. Travel to customer engagements is around 30%.
- Technical Leadership - Harness your broad knowledge in applications, systems, AI, data, integration, security, cloud computing, analytics, and process automation to guide clients through their transformational journeys. Determine which Salesforce technologies to leverage in a customer's architecture landscape, advising on co-existence with external market-leading tech. Guide the alignment between current state and future vision using Salesforce EA methodologies and frameworks. Ensure alignment between intended architecture and implemented solutions, guiding course correction where needed.
- Innovative Solutions - Determine the best Salesforce and third-party technologies to integrate into customer architectures, based on product knowledge, standard EA frameworks, and Salesforce EA methodologies. Design and evangelize scalable, extensible solutions that support long-term adoption, consumption, and platform growth across Sales, Service, Marketing, Data, and Integration.
- Industry Focus - Leverage your deep industry experience to build credibility with your customers and understand their unique requirements. Tailor solution strategies to industry-specific compliance, data, and operational models.
Your Impact- Trusted Advisor - Build strong relationships with key sponsors and stakeholders including IT leaders and Chief Architects; guiding their selection, implementation approaches, adoption strategies, and value realization from Salesforce solutions.
- Secure Trust - Earn the confidence of prospects and customers by demonstrating a deep understanding of their business strategy, customer experiences, technology landscape, and industry requirements.
- Engagement and Enablement - Conduct executive interviews, architecture and technical workshops, ensuring customers are well-equipped to adopt, scale, and realize value from Salesforce technology. Drive alignment between solution architecture and business value.
- Cross-Functional Collaboration - Work closely with various Salesforce teams, including account executives, solution engineers, cloud specialists, professional services, industry advisors, and customer success teams to drive impactful customer engagements. Lead the full solutioning motion from pre-sales through delivery alignment and ongoing lifecycle engagement.
- Customer Health & Value - Proactively monitor customer adoption, architecture alignment, and platform health to identify early signals of risk or underutilization. Provide recommendations to improve adoption, value realization, and long-term platform success. Partner with Customer Success and Business Value teams to connect architecture decisions to measurable business outcomes
Minimum Qualifications- 10+ years in enterprise, software, or systems architecture roles
- Proven consulting background with direct customer engagement, especially in pre-sales or advisory roles
- Salesforce multi-cloud architecture experience and ability to whiteboard enterprise solutions
Strong knowledge of:
- Cloud-native architecture (SaaS, PaaS, multi-tenancy)
- Enterprise data strategy and system integration
- AI/ML, automation, and business process orchestration
- Enterprise security in cloud/hybrid environments
- Excellent storytelling and communication skills-comfortable presenting to both technical and executive stakeholders
- Experience supporting customers across both pre-sale and post-sale lifecycle phases is a plus
Preferred Qualifications- Retail and Consumer goods experience
- Salesforce implementation experience (hands-on or advisory)
- Salesforce certifications (e.g., Core Products Certifications, Application Architect, System Architect, CTA candidate)
- Experience with business capability modeling, value stream alignment, or design thinking methodologies
- Knowledge of data privacy and compliance frameworks in regulated industries
- B.S Computer Science, Software Engineering, MIS
- Knowledge of related applications, relational databases, and ERP technologies
- Strong oral, written, presentation, collaboration, and interpersonal communication skills
- Ability to work as part of a team to solve technical problems in varied political environments
- Minimum of 4 years of professional experience.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
