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Job Category
Customer Success
Job Details
We're looking for friendly, driven, experienced Account Partners to join our growing Professional Services sales team in Travel, Transportation, and Hospitality!
In this role, you'll be a key player on our Go-To-Market team, working closely with everyone from license sales and product experts to creative, legal, and success teams. You'll build strong relationships across the board to truly understand our customers' goals and help them bring their vision to life. As the main strategist and driver behind each deal, you'll lead the charge-with our amazing delivery team backing you up every step of the way.
Responsibilities- Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
- Facilitate qualification, deal cycle participation, account reviews and value assessments
- Drive awareness within a micro-vertical to develop repeatable motions
- Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
- Serve as a key SME, leader, and professional services consultant to our license sales teams
- Serve as the liaison between internal teams and the customer
- From Operating Model:
- The Account Partner (AP) is accountable for creating and executing a strategy that builds mind-share and broad adoption of Salesforce technologies on his/her assigned accounts.
- The AP ensures alignment with Sales and is responsible for developing relationships within his/her account(s) to accelerate value and improve customer outcomes, and help uncover new opportunities for Salesforce.
- The AP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s) and serves a key contact for customer negotiations and escalations
As an Account Partner, you become a truly trusted advisor to our customers. By deeply understanding their industry and delivering top-tier execution, you'll help them see a clear path to achieving their biggest goals-and get the absolute most value out of their Salesforce investment.
You'll take the lead on growing Professional Services in your region. From spotting new opportunities and hosting pitch-perfect C-level presentations to managing pipeline, forecasting, and driving long-term adoption, you'll own the entire customer journey and champion their success every step of the way.
Here are some key responsibilities of the position:- You will be individually responsible for the success of a specific territory and patch. You wil consistently demonstrate the ability to develop, manage and elevate Accounts to Tier 1 /2
- You will be accountable for a quota of up to $15M annually
- You will utilize a consultative selling approach across all client levels, particularly C-Suite stakeholders
- You will demonstrate strong executive presence and confidence when sharing a strong point of view through effective storytelling
- You will have the ability to move fast and drive results
- You will Influence leaders and orchestrate internal alignment to provide the best solutions for our customers
- You will flawlessly navigate across all our internal teams to create synergy and alignment in driving the deal to closure maximizing both license and services bookings.
Desired Qualifications- You have worked within a consulting landscape for a minimum of 5+ years
- You have been in a quota carrying selling role, selling Professional Services for a minimum of 5+ years
- You have 10-15 collective years of experience managing deal cycles
- You are experienced with managing a high volume of deals while still being able to go deep with select customers
- You have experience working within one or more of the following industries as a seller - Business Services; Travel, Transportation & Hospitality.
- You have experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements
- You have served as a book-of-business owner or leader for 6+ years
- You have worked within a consulting services space either with a systems integrator or product organization
- You have experience delivering strategic initiatives and/or programs for a firm-based model or product company
- You have the ability to create assets from scratch including marketing, sales and strategy solutions
- You have the ability to maneuver and work with the C-Suite during a strategy cycle including workshopping
- You have experience working with global procurement leads to negotiate pricing and deal strategy
Please note: Our Account Partners are primarily remote, but do travel up to 50% to meet our customers and colleagues where they are.Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
