DescriptionAbout the PositionWe9re looking for an Enterprise Account Manager to own our existing customer relationships across the East Coast and Canada, with a primary focus on renewals, retention, and long-term account growth.
This is a highly strategic, customer-facing role where you9ll partner closely with Customer Success, Sales Engineering, Marketing, and Product to maximize customer value, ensure successful renewals, and identify expansion opportunities. You9ll become a trusted advisor to some of our largest enterprise customers, helping them realize the full value of OX Security while driving long-term revenue growth.
If you9re customer-focused, commercially minded, relationship-driven, and passionate about cybersecurity and SaaS, we9d love to meet you.
ResponsibilitiesWhat You9ll Be Doing- Own a portfolio of enterprise customers across North America, serving as the primary commercial point of contact.
- Drive the end-to-end renewal process, ensuring timely, predictable, and successful renewals.
- Build trusted executive relationships and understand each customer9s business goals and security initiatives.
- Identify upsell and cross-sell opportunities in partnership with Customer Success and Sales Engineering.
- Develop account strategies that drive customer retention, growth, and long-term success.
- Lead commercial negotiations, pricing discussions, and contract renewals.
- Collaborate cross-functionally to ensure a seamless customer experience throughout the customer lifecycle.
- Maintain accurate forecasts and account activity in Salesforce while consistently achieving renewal and expansion targets.
RequirementsWhat We9re Looking For- 4+ years of experience in Enterprise Account Management, or Enterprise Sales within a B2B SaaS company.
- Proven track record of managing enterprise customers and consistently achieving renewal and expansion targets.
- Experience leading commercial conversations with executive-level stakeholders.
- Strong understanding of enterprise SaaS subscription models, renewals, and account growth strategies.
- Excellent relationship-building, negotiation, and communication skills.
- Experience working cross-functionally with Customer Success, Product, Marketing, and Sales teams.
- Experience in cybersecurity or infrastructure software is a strong advantage.
- Self-driven, highly organized, and comfortable working in a fast-paced startup environment.
Why Join OX Security?- Own strategic enterprise accounts across one of our fastest-growing regions.
- Work alongside a world-class cybersecurity team building cutting-edge AI security technology.
- Make a direct impact on customer retention, revenue growth, and company success.
- Join a collaborative, ambitious, and fast-growing global organization where your work truly matters.
