About the RoleHonest Networks is seeking an Account Manager who will be the primary point of contact for a portfolio of bulk WiFi multifamily properties. Bulk WiFi refers to building-wide internet service provided to entire residential communities, where connectivity level is delivered and managed at the property level rather than sold to individual residents.
This role is best suited for candidates with proven experience managing enterprise-level client relationships in B2B environments. Candidates without this background are unlikely to be a fit.
Location & TravelThis is a hybrid role-3 days per week on-site/in office and 2 days per week remote. This role requires being based in the New York City area and the use of mass transit where feasible.
Key ResponsibilitiesClient Relationship Management- Serve as the primary client contact for assigned bulk WiFi properties (property management, ownership groups, and on-site teams).
- Build and maintain trusted, long-term, relationships through proactive communication and consistent follow-through.
- Conduct regular check-ins and on-site visits as needed to ensure satisfaction and surface risks early.
Service & Support Coordination- Provide responsive customer service and clear updates to clients regarding service requests, outages, and ongoing investigations.
- Triage inbound issues, document details, and coordinate resolution with internal technical/support teams.
- Own escalation management: align stakeholders, set expectations, and drive issues to closure.
Account Operations & Communication- Track account activity (open issues, resolutions, client requests, site notes) with strong attention to detail.
- Maintain accurate documentation for properties, contacts, and recurring needs.
- Identify patterns in client feedback and operational friction; recommend improvements to workflows and communication.
QualificationsRequired- Based in the NYC area with ability to travel locally (boroughs + nearby Tri-State region).
- 3+ years of experience in enterprise or B2B account management or customer success, with direct ownership of corporate client relationships.
- Experience must be enterprise environments-strictly no consumer or retail account management experience.
- Demonstrated ownership of a portfolio of high-value accounts, with clear accountability for:
- Client retention
- Client satisfaction
- Ongoing account health and stability
- Proven experience onboarding, launching, and integrating new enterprise clients or accounts.
- Exceptional communication skills with the ability to translate technical issues into clear, structured, client communication under pressure.
- Calm, solutions-oriented approach to escalations and time-sensitive service issues.
- Strong operational discipline: meticulous tracking, documentation, and follow-through across all client activity
- Clear pattern of high performance and upward trajectory (e.g., promotions, expanded scope, top-tier companies, or equivalent indicators).
Preferred- Experience supporting multifamily, property management, real estate, or building operations clients.
- Experience in ISP, telecom, networking, or managed services (or strong interest in learning technical fundamentals).
- Experience in high-performance corporate or startup environments.
- Strong academic track record or equivalent indicators of performance.
- Familiarity with ticketing/CRM tools and structured client documentation.
Benefits- Attractive starting compensation: $80,000 base salary with OTE $90,000 to $100,000 based on retention metrics
- Paid time off (PTO)
- Sick Leave
- Medical, vision and dental benefits
- 401k program
