Job Overview:As an Enterprise Account Manager at Harver, you will be the dedicated strategic partner for our top global customers. These organizations represent our most significant partnerships and rely on Harver's talent assessment technology to transform their hiring ecosystems. Often, these customers seek to align Harver's value with their key hiring initiatives in any given year.
We are seeking a relationship expert who has demonstrable and relevant industry experience (HR / Talent Acquisition Services + Tech) in developing deep connections at the C-Level, and the ability to generate relatability and sphere of influence.
The successful candidate will be an industry expert and thought leader who has current and relatable knowledge of the employment market and trends that affect their business each day. The ability to understand and influence strategy and execution in multi-threaded environment is, and deep product adoption across multiple organizations.
Through those relationships, the successful candidate will be responsible for identifying and closing expansion opportunities, generating ongoing value realization and fostering world-class retention rates.
In this role you get to:- Strategic Account Planning: Develop and execute comprehensive account success plans for the top 25 customers, aligning Harver's roadmap with their long-term business goals.
- Expansion & Revenue Growth: Identify white-space opportunities within your book of business to drive expansion revenue through upsells, cross-sells, and accretive usage and adoption of the platform. History of meeting and exceeding quotas in growth driven roles.
- Retention Management: Proactively monitor customer health metrics and realize value in their Harver investment. Partner with a dedicated renewal specialist to ensure a smooth renewal process and mitigate churn risk through early intervention and "save" playbooks. Must showcase proven experience of retaining customers at and above industry standards.
- Executive Presence & Influence: The successful candidate will have a referenceable network of executive level contacts in the HR and Talent Acquisition discipline. Conduct Regular Business Reviews (RBRs) and Quarterly Business Reviews (QBRs) with CHROs and TA Leaders to demonstrate ROI.
- High-Stakes Risk Mitigation: Proactively identify accounts with declining engagement or shifting leadership / sphere of influence. Lead "turnaround" strategies for long-term partners considering a reduction in platform and product usage. Demonstrate previous examples of "save or turn" around accounts and results.
- Leadership & Team Influence: While managing a portfolio, serve as a mentor and escalation point for the broader team of Customer Success Managers, modeling "Gold Standard" account and deal management.
We're looking for people who have: - Experience: 5+ years in Enterprise Account Management or Customer Success, specifically within the HR Tech and / or SaaS.
- Flexibility to work hybrid, Tuesday - Thursday on-site in our office in West Midtown, Atlanta
- Ecosystem Proficiency: Deep technical and strategic experience navigating industry-standard ATS / HRIS platforms such as Workday, Oracle Recruiting Cloud, and Greenhouse is highly desired.
- Domain Expertise: Familiarity with the competitive landscape and ecosystem, specifically, hiring platforms and point solutions. Previous experience working for or with assessment, video interviewing, and reference checking platforms a plus.
- Communication: Exceptional verbal and written communication skills; ability to lead and influence account and deal level execution across multiple supporting / functional teams; high level of proficiency in communicating in a Slack-first environment is highly desired.
The benefits of working at Harver: - A competitive base salary
- Discretionary paid time off
- Flexible benefit plan options
- Retirement savings programs
- Bonus opportunities and employee referral rewards
