BrowserStack

Enterprise Account Manager

BrowserStack$120K — $150K *
US-AnywhereRemote in Atlanta, GA
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of B2B Enterprise SaaS sales experience, with 3+ years in strategic account management
  • Demonstrated success in expansion and retention within Fortune 500 accounts
  • Experience in complex, multi-product SaaS environments
  • Proven ability to manage high-value enterprise expansion deals
  • Preferred background in selling technical infrastructure platforms
  • Exceptional relationship management and communication skills
  • Bachelor's degree required; engineering or technology background preferred

Responsibilities

  • Own and grow a portfolio of Tier 1 Enterprise customers
  • Drive significant revenue expansion through cross-selling and up-selling
  • Develop comprehensive multi-year account plans for targeted customers
  • Conduct in-depth discovery to align solutions with customer needs
  • Establish trusted advisor relationships with C-level executives
  • Ensure timely contract renewals and mitigate retention risks
  • Coordinate cross-functional teams to execute complex sales deals

Benefits

  • Market competitive Health Insurance plan
  • Enrollment in the BrowserStack Equity program
  • Unlimited Time Off for personal well-being
  • Remote-First work environment within the state of residence
  • Remote-First benefits for home office setup and well-being
Full Job Description
  • Job Description

    Location: This is a remote position; however, the role requires the candidate to be currently based in Atlanta.

    Role in a Nutshell:

    The Enterprise Account Executive role is focused on owning, retaining, and expanding a portfolio of BrowserStack's largest and most strategic global accounts (Fortune 500 / FTSE 100) through sophisticated, multi-threaded selling, executive partnership, and long-term value creation.

    You will transition customers from point solutions to positioning BrowserStack as the indispensable, single Continuous Testing Platform (CTP) across multiple business units, geographies, and product lines. This is a complex, high-ACV expansion sale focused on driving substantial cross-sell, upsell, and multi-year platform revenue.

    Your Accounts: Manage and grow a defined list of Tier 1, existing Enterprise accounts.

    Your Buyers: Deepen relationships with CTOs, VPs of Engineering, Heads of DevOps, and QA Directors across global business units.

    Your Mission: Dramatically enlarge the BrowserStack footprint by driving adoption and spend from single products to the complete platform suite (Live, Automate, Percy, Test Observability, App Automate, etc.).

    Your Strategy: Serve as the strategic quarterback who orchestrates Sales, Solutions Engineering, and Client Success to deliver a continuous, high-touch, multi-year growth strategy for your portfolio.

    Desired Experience

    We are looking for a senior Enterprise Account Executive with a proven track record of complex, strategic account expansion and revenue ownership in B2B SaaS or enterprise technology environments.

    • 5+ years of B2B Enterprise SaaS sales experience, with 3+ years in a farming / strategic account management / expansion-focused role (or equivalent high-velocity enterprise selling)

    • Demonstrated success achieving and exceeding expansion, renewal, and net revenue retention targets within Enterprise accounts (Fortune 500 / Global 2000)

    • Recent experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell in complex, multi-product SaaS environments

    • Proven success managing and closing complex, multi-threaded enterprise expansion deals with an Average Contract Value (ACV) of mid 6 high six figures or seven figures within existing accounts

    • Product Focus (Preferred): Direct experience selling DevOps, Continuous Testing, Observability, Developer Tools, or technical Infrastructure platforms

    • Willingness to travel as needed for strategic customer engagement

    • Exceptional proficiency in relationship mapping, stakeholder management, executive-level communication, ability to nurture and grow accounts over long cycles

    • Bachelor's degree required; Engineering / Technology background or technical undergraduate degree strongly preferred

    What Will You Do?

    Account Ownership, Expansion & Lifecycle Expertise
    • Own a portfolio of Tier 1 Enterprise customers with full accountability for long-term revenue growth, retention, and expansion.

    • Drive significant expansion revenue predominantly through cross-selling, upselling, and securing multi-year platform agreements to consistently achieve and exceed quarterly and annual expansion targets.

    Strategic Account Planning & Business Acumen
    • Develop and execute comprehensive multi-year account plans for your portfolio, identifying white space, mapping stakeholder influence, and quantifying expansion potential across different business units, geographies, and product lines.

    • Conduct deep discovery to understand customer business objectives, technical architecture, competitive landscape, and organizational dynamics to position BrowserStack as a strategic enabler of transformation.

    Executive & Technical Engagement
    • Establish and maintain deep, trusted advisor relationships with C-level and VP-level executives (CTO, VP Engineering, VP DevOps, Head of QA)

    • Engage customers through regular high-touch interactions, including strategic onsite visits, executive business reviews (EBRs), and virtual QBRs, to strengthen relationships and accelerate account growth.

    Drive Renewal & Retention Excellence
    • Ensure predictable, on-time renewals by reinforcing value, outcomes, and ROI well ahead of contract milestones.

    • Identify and mitigate renewal or contraction risks in partnership with internal teams (CS, Product, Support), taking ownership of resolution and escalation when necessary.

    Operate Cross-Functionally with Rigor & Discipline
    • Act as the central point of ownership and orchestration across internal teams (Solutions Engineering, Client Success, Product, Marketing, Legal, Finance) to deliver seamless customer experiences and execute complex, multi-phase deals.

    • Maintain strong Salesforce hygiene and pipeline discipline to support accurate forecasting, deal visibility, and data-driven decision-making across Sales leadership.

    • Leverage AI tools and sales technologies proactively to enhance sales strategy, efficiency, account intelligence, and customer engagement.

    Benefits:

    In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy.

    • Market competitive Health Insurance plan

    • Enrolment in the BrowserStack Equity program

    • Unlimited Time Off to ensure our people invest in their well being, to rest and rejuvenate, spend quality time with family and friends.

    • Remote- First work environment that allows our people to work from anywhere in the state of their residence.

    • Remote- First Benefit for home office setup, connectivity , accessories , co-working spaces, wellbeing to ensure an amazing remote work experience.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

  • Market competitive Health Insurance plan

  • Enrolment in the BrowserStack Equity program

  • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

  • Remote-First work environment that allows our people to work from anywhere in the state of their residence

  • Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

About BrowserStack

BrowserStack is a cloud-based cross-browser testing tool that allows developers to test their websites and mobile applications on various browsers and devices. The company was founded in 2011 by Ritesh Arora and Nakul Aggarwal, and is headquartered in Mumbai, India. BrowserStack has over 2 million registered users and is used by companies such as Microsoft, Airbnb, and Twitter. The company has raised $50 million in funding to date, and has offices in San Francisco, Dublin, and London.
Learn more about BrowserStack
Size
1,000 employees
Industry
Founded
2011

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