Proven ability to coach and develop engineering teams
Experience designing scalable enterprise systems
Strong hands-on skills in coding and architecture
Expertise in incident response and service reliability
Ability to partner with Product Managers effectively
Experience in fraud/risk and telephony systems is a plus
Responsibilities
Lead and develop a team of four engineers in billing and fraud systems
Collaborate with the PM to prioritize developments and align on roadmaps
Strengthen team practices in planning, delivery, and on-call responsibilities
Conduct architecture and code reviews to guide engineers
Own engineering outcomes for billing, pricing, and telephony within 90 days
Utilize delivery data to drive service improvements
Identify team hiring and system investment needs for future scaling
Benefits
Comprehensive health coverage including medical, dental, and vision
Flexible time off policy allowing for personal needs
Annual professional development budget of $10,000
Team-building activities and quarterly off-sites
Catered meals, transportation support, and necessary equipment
Full Job Description
Why We're Hiring This Role:
Vapi is scaling fast, and the systems that protect our revenue and customer trust need dedicated engineering leadership. You'll lead a team of four engineers across billing, fraud, and outbound telephony, with billing, pricing, and packaging making up the largest share of the work.
Partner closely with our PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery. You'll strengthen the team's existing operating rhythm, coach engineers, and own service reliability, on-call, and incident response.
People leadership is the priority: expect roughly 60-70% people management and 20-30% hands-on building, alongside architecture and code review. The balance can flex with team needs. You'll shape how the team works and build systems that scale with Vapi.
What You'll Do:
30 Days: Learn our billing, fraud, and outbound telephony systems. Meet each engineer and your product partners, understand current commitments, and assess architecture, service ownership, on-call coverage, and team development needs. Align on the highest-priority gaps.
60 Days: Build on existing team routines to strengthen planning and delivery with Product, define service ownership, and strengthen on-call and incident response practices. Guide architecture and code reviews, deliver an initial prioritized improvement, and set clear expectations and growth goals with each engineer.
90 Days: Own engineering delivery against a shared roadmap for billing, pricing, packaging, fraud, and outbound telephony. Use delivery and reliability data to prioritize improvements, build actionable development plans for the team, and identify the hiring and system investments needed to scale.
Who You Are:
Demonstrated engineering management experience across coaching, performance, leveling, and career development. You can assess promotion readiness, handle difficult people situations, motivate engineers, and hold a team accountable for results.
Experience designing scalable, reliable enterprise systems and leading engineers through complex technical problems. Billing systems experience is a strong plus; AI expertise is not required.
Strong hands-on coding, architecture, and system design skills. You bring informed opinions to code review, evaluate tradeoffs, and earn the team's trust through technical depth.
Experience owning reliable services and improving on-call and incident response practices. Experience hiring and building a small engineering team is a plus.
Experience partnering with a PM, with clear judgment about Product and Engineering responsibilities. You can translate product requirements into technical plans and work through disagreements constructively.
Experience in trust and safety, fraud/risk, voice/telephony, or outbound-call compliance is a plus, as is experience scaling a newly formed team.
How We Work:
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It's our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer
What We Offer:
Real stake: Annual base salary of $264,000-$297,000, plus equity
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, equipment, and a $10k annual L&D budget
