Why We're Hiring This Role:Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who can take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it. This is not a scheduling or note-taking role. It's a role for a builder who wants to operate at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home here.
What You'll Do:- 30 Day: Embed with the CEO and the leadership team. Learn the product deeply enough to speak credibly with customers and engineers, sit in on every major meeting, and build a clear map of how the company runs today: goals, metrics, open decisions, and where things are stuck. Start owning the operating cadence (leadership meetings, agendas, follow-ups) so nothing falls through the cracks.
- 60 Day: Take full ownership of one or two ambiguous, cross-functional problems the CEO cares about - the kind that don't have an obvious owner - and drive them to measurable outcomes. Tighten planning and reporting: get to a crisp view of company metrics and OKRs, and make sure priorities are clear and progress is visible.
- 90 Day: Operate as a trusted extension of the CEO. Represent them in meetings, make and communicate decisions on their behalf, and run key company processes (planning, board prep, all-hands, key hiring loops). Identify the next set of high-leverage problems and either own them or build the team to own them.
Who You Are:- A strong business generalist with a technical bent - you don't need to write production code, but you can go deep on a technical product, conduct meetings with engineers, and reason about how the product and market fit together.
- You've either founded a company, been a founding employee, or otherwise operated with a high degree of ownership in a fast-moving environment. (Prior "Chief of Staff" experience is not required - we care about the operating instinct, not the title.)
- A fast learner who can pick up an unfamiliar domain quickly and get to competence faster than seems reasonable.
- Exceptionally organized. You bring order to ambiguity, track the details, and make sure things actually get done.
- Comfortable owning a broad and shifting set of responsibilities. One week strategy you're focused on strategy, the next week operations, the next week a critical hire.
- Ideally, some consulting, banking, or similar structured-problem-solving background. You know how to break down a messy problem and communicate crisply to executives.
- High trust, high judgment, and low ego. You're happy to do the unglamorous work and to give away the wins.
How We Work:- Build something worthy of love
- Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
- Commit and follow through
- We finish what we start and build trust by being people others can count on.
- Why not today?
- We value urgency and momentum. The fastest path to customer value usually wins.
- Seek raw input
- We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
- It's our problem
- We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
- Be direct and kind
- We give feedback clearly, respectfully, and without delay.
Why Vapi:- Generational impact: Build the human interface for every business
- Ownership culture: a large portion of our workforce is former founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
