ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client27s real estateengineeringstandards of performance andneeds.

• Complete understanding ofclient O&M standardsbyinitiatingand adhering toaudit& control systems to ensure statutory, policy and contractual commitments are satisfied.

• Ensure customer focus within all areas of operational activities andmaintaineffective relationships with key client stakeholders.

• Develop andmaintainrelationships with facility team leaders driving the operational and strategic goals.

• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property.

• Develop andmaintaintechnicalproficiency, industryknowledge,and communication skills to providetimelyinformation on all property-specific issuesas well as keeping the client informed of important developments and trends in the property and facility management industry.

• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.

Engineering Services

• Overseeregionday-to-day engineering operations to ensure safe, efficient, and reliable facility and infrastructure performance, including HVAC, electrical, plumbing, life safety systems, and building automation.

• Ensure compliance with client O&M standards, manage internal and external audits.

• Manage the CMMS to plan, prioritize, schedule, and track corrective, preventive, and predictive maintenance activities.Createincident(RESINC) and problem tickets to ensure compliance and tracking.

• Utilize CMMS data toidentifytrends, root causes, and opportunities for continuous improvement in maintenance and engineering operations.

• Ensure accuracy, completeness, and timeliness of CMMS data, including work orders and asset records.

• Coordinate engineering projects including maintenance,improvements, and capitalprojects.

• Manage internal engineering teams and external contractors, consultants, and service providers.

• Assure implementation ofclient definedoperational standardsand best practices.

• Develop site specific maintenance and operatingproceduresthat incorporate detailedsafety,vendorand operational requirements.Monitor asset performance and lifecycle management tooptimizereliability and cost.

Critical Work

• Execute and supervise site engineering team for all critical maintenance and projects, including annual, semi preventative maintenanceof allMEPcritical equipment includingUninterruptiblePower Supply(UPS), generator,andHVAC.

• Develop andmaintaina12-monthstrategic calendarforall annual, semi and quarterly maintenance,including key dates (freeze, holiday) and a lookaheadprogress status for request for change, methodsofprocedure, and work permits.

• Develop andmaintainprimaryschedules for preventive maintenance, corrective repairs, capital projects, and critical system outages. Coordinate with internalteams, property management, and clients to minimize operational disruptions during outages or intrusive work. Track work progress, dependencies, and timelines using CMMS or other scheduling tools. Forecast resource needs andallocatelabor efficiently.

• Managealloperating and project requestsfor change, including weekly statustracking, vendor availability, operational team coverage (afterhours, weekendsupervision).

• Lead the creation, review, and approval process for all Method of Procedure (MOP) and SOP documentation related to critical MEP activities. Ensure MOPs include clear isolation points, step-by-step procedures, risk assessments, contingency plans, and rollback methods. Coordinate with engineering teams, on-site technicians, and clients tovalidatesequence of operations. Conduct pre-task meetings and ensure all stakeholders are aligned prior to work execution. Monitor work in the field to confirm adherence to the approved MOP.

• Manage building transitions on / off utility and generator power.

• Manage critical vendor work, ensuring site restoration and business as usual (BAU).

• Lead and coordinate escalations, from initiation to resolution.

• Manage stakeholder coordination, including Facilities Management, IT, AssetManagement,and Project teams.Build and communicate on all businessimpactingevents.

• Manage and ensure response and report tracking of all building management critical alarms.

Energy Management

• Assistwithenergy management& sustainabilitystrategies to reduceconsumption and operational costs.

• Ensure compliance with energy regulations, sustainability standards, and internal policies.

Sustainability

• Collaborate with cross-functional teams to integrate sustainability into operations and capital planning.

• Track and report sustainability metrics and key performance indicators.

Environmental Health & Safety

• Ensure compliance with all applicable EH&S laws, regulations, and organizational policies, promote a strong safety culture through leadership, communication, and accountability.

• Support and where appropriate leadrisk assessments, safety audits, and incident investigations; implement corrective actions.

• Promote a strong safety culture through leadership, communication, and accountability.

• Coordinate withC&WEH&S, regulatory agencies, and auditors asrequired.

Financial& ContractManagement

• Approveexpendituresin accordance withfinancial policies and delegated authority.

• Support long-term financial planning and resource allocation.

• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded.

• Monitor vendor performance and manage key contract relationships.Evaluate vendor proposals, scopes of work, and service deliverables to ensure alignment with engineering standards and facility requirements.

• Participate,facilitateand negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values,standardsand guidelines for business conduct.

• Oversee and enforce compliance with site policies, safety protocols, and access procedures.

• Conduct performance reviews andmaintaina preferred vendor list to support quality and continuity.

Reporting& Compliance

• Ensure regulatory compliance and effective management of risk and liability for both C&W and client.

• Ensure SLA27s & KPI27s are achieved and aligned with client MSA.

• Manage and ensure response and report tracking of all building management a