Job Summary:
The Quality Assurance Engineer is responsible for leading and providing quality engineering, third-level technical support, and technology integration services for moderately complex systems. Leads team initiatives and participates simultaneously in multiple IT project implementations. Has a working knowledge of advanced QA concepts, practices, and procedures. Deep knowledge of Dynamics 365 Sales, Customer Service, and Customer Insights, as well as Power Platform tools.
Primary Job Responsibilities
- Design and implement enterprise-class test plans for Dynamics 365 platform.
- Ensure the reliability, performance, and availability of critical systems through advanced testing techniques.
- Participate in strategic planning for the Dynamics 365 platform including capacity planning and technology roadmaps.
- Lead team initiatives and provide guidance to junior QA engineers. Act as a mentor to less experienced team members, providing technical guidance and support.
- Provide third-level technical support for complex issues.
- Develop and maintain comprehensive testing documentation. Ensure compliance with industry standards and best practices.
- Writes QA automation scripts (or use tools such as MABL) to improve the quality and efficiency of our releases.
- Participates in projects to establish and evolve DevOps practices, tools, and processes.
- Provide on-call support as required to ensure timely resolution of critical after-hours issues.
- Perform other duties as assigned.
Career Level (P2)
Organizational Impact:
- Works to achieve day-to-day objectives with moderate impact on the area.
- Works independently on larger, moderately complex projects/assignments.
- Sets objectives for own area to meet the objectives or goals of projects and assignments.
- May assist other professionals with tasks and assignments.
Leadership & Talent Management:
- May provide guidance and assistance to entry level professionals and/or support employees.
Knowledge & Experience:
- Requires practical knowledge of area, typically obtained through advanced education combined with QA experience.
- Minimum high school diploma or equivalent (GED) required.
- Typically requires a university degree or equivalent experience and minimum 2-4 years of prior relevant QA experience.
Required Skills
- Extensive knowledge of Dynamics 365 Sales, Customer Service and Customer Insights (Journeys and Data).
Required Licensing, Registration and/or Certifications
- Dynamics 365 certifications preferred.
Physical Requirements:
