Cyient

Engagement Manager

Cyient • $110K — $130K *
Mississauga, ON L4T 0A1In-Person
Business Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's / master's degree in mechanical or aeronautical engineering; MBA is a plus
  • PMP or CSM certification and deep understanding of project/program management techniques
  • 15+ years in project or program management, especially with aircraft structures
  • Experience working with major Aircraft OEMs, Tier-1s, or Engineering Services providers
  • Strong problem-solving, verbal and written communication, and presentation skills
  • Proven ability to develop and maintain significant relationships and manage large teams

Responsibilities

  • Manage customer relationships through strategic account planning and business development
  • Collaborate with sales and delivery teams to identify and pursue new business opportunities
  • Achieve revenue targets as outlined in annual budgets
  • Conduct regular follow-ups with customers regarding new opportunities
  • Prepare and present business proposals for new projects to secure approvals
  • Coordinate with global delivery teams to ensure quality execution of programs
  • Serve as the primary point of contact for overall project status and communications with customers

Benefits

  • Opportunity for professional development and career advancement
  • Collaboration with cross-functional teams and exposure to diverse projects
  • Flexibility with travel to customer locations for relationship building
  • Engagement in a dynamic industry with potential for innovation
  • Involvement in high-impact projects with major aerospace stakeholders
Full Job Description
Job Description

Job Description for Program Manager:
  • Customer relationship management by strategic account planning, business development, and customer satisfaction.
  • In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
  • Responsible for achieving revenue targets per budget and business ask.
  • Map current/new customers to various business groups for account mining
  • Regular follow-up with customers on the new opportunities
  • Work on proactive business proposals along with delivery and sales
  • Preparing business case for new projects, presenting viable proposals for approval
  • Pursue with customers for approval of business proposals till PO is issued
  • Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires
  • Interfacing with the global delivery teams to ensure quality and timely program execution.
  • In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
  • Reviewing any customer escalations and coordinating with offshore for quicker resolution
  • Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.
  • Responsible for overall Project status and communications with customer managers as a Single Point of Contact
  • Project scoping and helping customers in drafting SoWs/proposals.
  • Cover Delivery visit meetings and compile and follow up actions till closure.

Position Requirements:
  • Bachelor's / master's degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.
  • Thorough understanding of project/program management techniques and methods with PMP or CSM certification
  • 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.
  • Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.
  • Excellent problem-solving ability and verbal and written communication and presentation skills.
  • Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs
  • This job requires travels to customer sites

About Cyient

Cyient is an engineering services company that provides design, engineering, and manufacturing solutions to clients in various industries. The company's services include product design, engineering, and testing, as well as software development and IT services. Cyient's clients include aerospace, defense, medical, and telecommunications companies, among others. The company was founded in 1991 and is headquartered in Hyderabad, India.
Learn more about Cyient
Size
15,000 employees
Industry
Manufacturing & Automotive
Founded
1991
* Ladders Estimates

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