Role Location

This is a hybrid role based in Atlanta,GA

About The Job You're Considering

We are seeking a highly experienced Senior Engagement Manager - Digital Customer Experience (DCX) to lead large-scale, global customer experience transformation programs. This role spans across marketing, sales, commerce, and customer service domains, driving strategic initiatives that deliver measurable business outcomes.

This is a client-facing leadership role, responsible for managing executive relationships, governing complex multi-project programs end-to-end, and ensuring successful delivery through cross-functional global teams.

Your Role

Program Leadership & Governance

• Lead and govern large-scale, multi-stream CX transformation programs end-to-end
• Establish and maintain program governance frameworks, ensuring alignment with business goals
• Monitor delivery performance, mitigate risks, and ensure adherence to timelines, budgets, and quality standards

Stakeholder & Executive Management

• Build and manage strong relationships with CxO-level stakeholders
• Act as a trusted advisor, providing strategic guidance on CX transformation initiatives
• Facilitate executive communications, steering committees, and decision-making forums

Delivery & Team Leadership

• Lead cross-functional, global delivery teams across multiple geographies
• Oversee project managers and ensure effective execution of program objectives
• Mentor and coach team members, fostering a culture of excellence and continuous improvement

Business Development & Commercial Management

• Support sales and business development efforts, including proposals and client presentations
• Contribute to business case development and value articulation for CX initiatives
• Drive commercial oversight, ensuring profitability and financial performance of engagements

CX Strategy & Innovation

• Contribute to the design and execution of Digital Customer Experience strategies
• Leverage industry trends, tools, and frameworks to enhance customer journeys
• Promote continuous improvement and innovation in delivery methodologies and CX practices

Benefits Realization

• Define and track KPIs and success metrics aligned to business outcomes
• Ensure realization of tangible benefits and ROI from transformation programs

Your Skills and Experience

• 10+ years of experience managing complex, enterprise-scale transformation programs
• Proven expertise in Digital Customer Experience across marketing, sales, commerce, and service domains
• Strong experience engaging with senior executives (CxO level)
• Demonstrated success in program delivery, governance, and stakeholder management
• Experience with Agile/SAFe methodologies and modern delivery frameworks
• Exposure to cloud ecosystems and CX platforms (e.g., Salesforce, Adobe, SAP, etc.)
• Strong commercial acumen and experience managing program financials

Key Skills & Competencies

• Exceptional communication and leadership skills
• Strategic thinking and problem-solving ability
• Strong client management and influencing skills
• Deep understanding of customer journey transformation and digital ecosystems
• Proven track record in delivery excellence and thought leadership

#LI-MS4

The base compensation range for this role in the posted location is : $88,544 - $207,401

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility