Salesforce

Engagement Delivery Director

Salesforce • $164K — $261K *
US-Anywhere
+ 4 other locationsRemote
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of project management experience leading multiple workstreams or large enterprise-scale programs
  • 5+ years of experience using or implementing the Salesforce platform
  • Strong interpersonal and communication skills, both verbal and written
  • Successful track record of leading complex programs with measurable business outcomes
  • Ability to quickly build trust and relationships with stakeholders
  • Significant understanding of the Salesforce platform for strategic discussions

Responsibilities

  • Lead professional services engagements for Salesforce's largest enterprise customers
  • Partner with executives to ensure alignment on objectives and program outcomes
  • Develop strategic roadmaps tailored to customer business priorities
  • Make proactive recommendations to enhance customer business goals
  • Coach customer executives and drive effective program execution
  • Identify and manage risks and interdependencies across multiple workstreams
  • Expand business relationships to improve account penetration

Benefits

  • Comprehensive support for finding balance in professional and personal life
  • Resources to maximize employee impact through AI tools
  • Opportunities for professional development and growth
  • Access to a collaborative and innovative work environment
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Role Description

We are seeking a Delivery Director (Manufacturing) with the drive, experience, and skills to lead our most complex Professional Services engagements (both advisory and implementation). This role will lead programs within Salesforce's largest enterprise customers, helping to develop the overall strategy, guide the c-suite, and create executive alignment on the objectives and outcomes of the engagement. The Delivery Director will be accountable for leading project execution to achieve the desired value and outcomes. In addition to managing delivery, directors will work with executive stakeholders to develop the KPIs which seek to measure the overall return, success, and effectiveness of the initiative.

Your Impact
  • Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
  • Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as 'One Salesforce' and leveraging all necessary parties to ensure our customers' success
  • Drive engagement and/or strategy, leveraging our multi-cloud platform
  • Partner with customers to build a strategic and delivery roadmap tailored to the customer's business priorities, accelerating their time to value
  • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer's ability to reach beyond their business goals
  • Coach and partner with customer executives
  • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program
  • Proactively build and expand business relationships which enable better account penetration and development of client partnerships
  • Identifies and manages program risk
  • Lead the overall program and the group of PMs under him/her
  • Identify and manage interdependencies of multiple workstreams within the managed program


Minimum Requirements
  • 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience
  • 5+ years using/implementing the Salesforce platform
  • A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
  • A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
  • A strong sense of vision for the customer with a maniacal focus on executing at a speed
  • A proven ability to generate trust and build relationships
  • The ability to advise and lead teams through influence without positional authority
  • The ability to quickly build momentum on a program and sustain it
  • A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level


Preferred Qualifications
  • Industry experience in one of: Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods.
  • Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
  • Ability to drive and shape the big picture while having an eye for the details
  • Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
  • Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations.
  • Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
  • Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
  • Demonstrated negotiation, conflict management, and leadership skills.
  • Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
  • Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary


Possible travel of about 25%, but exact travel requirements will vary based on customer.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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