The Endpoint Services Manager is responsible for the leadership, strategy, governance, and operational performance of enterprise endpoint services, including endpoint configuration and management, enterprise mobility, and workplace collaboration technologies. This role leads teams responsible for endpoint engineering, workstation standards, software distribution, mobile device management, and collaboration technology services while ensuring secure, reliable, and scalable solutions that support business objectives.

The Endpoint Services Manager develops and executes endpoint technology strategies, manages operational budgets, prioritizes initiatives, plans team capacity, and drives continuous improvement across endpoint and mobility platforms. This position collaborates closely with Cybersecurity, Compliance, Infrastructure, Support, Architecture, Procurement, and business leaders to deliver a modern, secure, and user-focused workplace technology experience.

Primary Responsibilities

Leadership & People Management

Lead, mentor, and develop endpoint services teams.

Establish team goals, performance expectations, and development plans aligned with organizational objectives.

Manage staffing, resource planning, succession planning, and team capacity to ensure effective service delivery.

Foster a culture of accountability, innovation, collaboration, customer service, and continuous improvement.

Provide guidance and prioritization for operational support, strategic initiatives, and project delivery.

Endpoint Services

Own the enterprise endpoint services strategy, standards, roadmap, and governance.

Oversee endpoint management platforms and lifecycle services supporting workstation provisioning, configuration, security, compliance, and software deployment.

Establish and maintain workstation lifecycle standards, operating system deployment processes, application management standards, patching strategies, and endpoint security baselines.

Provide oversight for endpoint engineering, advanced support, problem management, and root cause analysis.

Ensure endpoint technologies remain secure, compliant, supported, and aligned with business requirements.

Enterprise Mobility

Lead the enterprise mobility strategy, governance, and operational roadmap.

Oversee mobile device management, mobile application delivery, device compliance, and lifecycle management processes.

Manage vendor relationships supporting procurement, carrier services, upgrades, device refreshes, and buyback programs.

Partner with Cybersecurity and Compliance teams to establish and maintain mobile device security standards and regulatory requirements.

Prioritize and oversee mobility initiatives that improve employee productivity while maintaining security and compliance.

Workplace Collaboration Technologies

Provide leadership oversight for enterprise collaboration and audio-visual services.

Support the implementation, maintenance, and lifecycle management of conference room, meeting space, and presentation technologies.

Establish technology standards that promote a consistent user experience across office locations.

Support office moves, expansions, renovations, and new facility deployments involving workplace technology solutions.

Drive modernization and continuous improvement initiatives for collaboration technologies.

Strategy, Governance & Operations

Develop long-term endpoint services strategies aligned with business and technology objectives.

Establish governance processes, standards, policies, and operational metrics while ensuring effective change management practices.

Monitor service performance, compliance, and customer experience and implement improvements where necessary.

Collaborate with enterprise architecture, security, and infrastructure teams to evaluate and adopt emerging technologies.

Prepare and present operational metrics, budgets, roadmaps, and strategic recommendations to IT leadership.

Financial & Vendor Management

Develop and manage operating and capital budgets for supported services.

Manage vendor relationships, contracts, licensing, maintenance agreements, and service-level performance.

Evaluate technology investments and develop business cases supporting modernization efforts and strategic initiatives.

Ensure cost-effective delivery of services while balancing operational, security, and business requirements.

Preferred Qualifications

Experience leading enterprise endpoint management programs including device lifecycle management, endpoint engineering, automation, governance, and technology modernization initiatives.

Experience with Microsoft Intune, Microsoft Configuration Manager (SCCM), Windows Autopilot, and enterprise mobility management platforms.

Experience supporting enterprise collaboration technologies, conference room solutions, and workplace technology services.

Demonstrated experience managing operational budgets, technology roadmaps, vendors, and service delivery.

Strong understanding of cybersecurity principles, compliance requirements, and endpoint security controls.

Proven ability to lead cross-functional initiatives and influence stakeholders across multiple business areas.

Experience developing technology standards, governance frameworks, operational metrics, and enterprise roadmaps.

Experience supporting geographically distributed or global organizations.

Relevant certifications such as Microsoft Certified, ITIL, PMP, Agile, CISSP, or equivalent.

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Qualifications

Required Qualifications

• Bachelor's degree in Computer Science/MIS-related area or the relevant combination of education and experience
• A minimum of 10 years' IT management/lead experience
• A minimum of 8 years' of experience in technical support of PC, networks and servers
• Experience in working with business leadership to establish priorities and manage expectations
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience in systems operations and maintenance
• Ability to understand client business needs and effectively match client business needs to technology solutions
• Superior client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines with minimal supervision