What you’ll be doing

As a member of CIBC’s Enterprise Endpoint Compute team, you’ll play a crucial role in supporting the configuration and automated deployment of Windows operating systems and applications for endpoints. You’ll provide advanced Windows support in day-to-day operations, including troubleshooting and remediating operating system configuration and deployment-related issues. You’ll analyze and resolve Windows OS and application issues, remediate vulnerabilities, and support endpoint provisioning and upgrades. You’ll participate in technical incident bridges, coordinate efforts across teams, and communicate technical issues using executive-level language when required. You’ll analyze incident history and operational trends to determine actionable insights and improvements. You’ll contribute to maintaining a stable, secure, and scalable endpoint environment across the enterprise.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Understanding Requirements - You track and analyze the endpoint operating environment for assigned services, implement corrective actions as needed, and work with clients and internal partners to manage service expectations and outcomes.
• Accuracy & Quality - You investigate and resolve Windows OS and application issues accurately, ensuring vulnerabilities are remediated, configurations are stable, and fixes are implemented correctly in production environments.
• Analytical Thinking - You analyze incidents, logs, and system behavior to determine root causes, assess risk and severity, and recommend appropriate remediation or improvement actions.
• Collaboration - You work closely with engineering, operations, security, and application teams to coordinate incident response, participate in technical bridges, and support enterprise endpoint initiatives.
• Consistency - You help maintain reliable endpoint operations by supporting standardized deployment, patching, and remediation practices, contributing to reduced repeat incidents and improved stability.
• Continuous Learning - You continuously evolve your technical knowledge of Windows endpoints, deployment methodologies, and automation practices to improve service delivery and operational efficiency.

Who you are

• You can demonstrate a minimum of 5+ years of experience. supporting Windows endpoints in an enterprise environment, including endpoint incident support and triage, troubleshooting Windows operating systems and components, vulnerability remediation, operating system deployment and in-place upgrades, driver and firmware updates, and automation or scripting using PowerShell (and VBS). You bring experience supporting application deployments and working with common desktop software, directory services, and endpoint configuration tools. It’s an asset if you have experience with VDI provisioning technologies (such as Citrix Director or VMware vSphere), Microsoft Endpoint Configuration Manager, or other endpoint management platforms.
• You’re passionate about people. You value client service, finding meaning in building strong relationships and delivering reliable endpoint support that enables a positive client experience.
• You embrace and champion change. You’re continuously evolving the way you work to adapt to new technologies, tools, and operational needs.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

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