As an EMR Implementation Project Manager in the Implementation team, you will lead the implementation of MYLE for new clinics and healthcare organizations across Ontario. From the moment a contract is signed, you become the primary point of contact responsible for planning, coordinating, and delivering a successful transition from a clinic's existing EMR to MYLE. You will manage multiple implementation projects simultaneously, acting as the central point of coordination between clinic leadership and MEDFAR teams to ensure successful deployments and a seamless transition to MYLE. This role combines project leadership, healthcare workflow analysis, change management, and stakeholder engagement. Your work will have a direct impact on helping healthcare organizations successfully adopt MYLE and realize the full value of their transition. Key Responsibilities Lead Clinic Implementations • Manage the end-to-end onboarding and deployment of MYLE for a portfolio of clinics across Ontario. • Develop project plans, timelines, milestones, and implementation strategies tailored to each clinic. • Coordinate data validation activities with internal teams and clients to ensure transferred data is accurate, complete, and usable. • Coordinate internal and external stakeholders to ensure successful project delivery. • Monitor project progress and proactively manage risks, issues, dependencies, and change requests. • Ensure projects are delivered according to agreed timelines, scope, and quality standards. Guide Workflow Transformation and EMR Adoption • Lead discovery and planning workshops to understand each clinic's goals, workflows, and operational needs. • Analyze and document clinical and administrative workflows to support a successful transition to MYLE. • Identify opportunities to simplify processes and help clinics adopt best practices enabled by MYLE. • Support organizational change and guide clinic teams through the adoption of new workflows and technologies. • Ensure a seamless transition from implementation to ongoing operations and support. Build Strong Client Relationships • Serve as the primary point of contact throughout the implementation journey. • Establish trusted relationships with clinic leaders, physicians, and staff. • Communicate project status, decisions, risks, and outcomes clearly to all stakeholders. • Foster client engagement and ensure a positive onboarding experience. Drive Continuous Improvement • Contribute to the evolution of MEDFAR's onboarding methodology, tools, and best practices. • Collaborate with Product, Engineering, Data Migration, Training, and Support teams to improve implementation outcomes. • Share client feedback, market insights, and lessons learned to continuously enhance the onboarding experience. Qualifications • University degree in a relevant discipline, or an equivalent combination of education and experience. Backgrounds in healthcare, business, technology, health informatics, or related fields are welcomed. • 3+ years of experience leading client-facing implementation, deployment, transformation, or operational projects. • Experience leading software implementation, change management, or digital transformation initiatives. • Proven ability to manage multiple concurrent projects and competing priorities in a fast-paced environment. • Strong stakeholder management skills, with the ability to build trusted relationships and influence outcomes across diverse groups. • Excellent organizational, communication, problem-solving, and decision-making abilities. • Strong customer focus and commitment to delivering exceptional client experiences. • Experience documenting, analyzing, and improving business, clinical, or operational workflows. • Experience in healthcare technology, EMR/EHR implementations, healthcare operations, or health informatics is preferred. • PMP or other recognized project management certifications are considered assets. • Bilingual : English and French, an asset Working Conditions • Hybrid work environment. • Travel to client sites (~30% of your time) throughout Ontario as required • Flexible schedule to support client implementation activities. • Valid driver's license, access to a car and willingness to travel throughout Ontario. Additional Information • Remote work and flexibility • RRSP contribution • Healthcare insurance from day one • Paid time off: 3 weeks • An onboarding program to help you get familiar with our environment and the digital healthcare field • Internal growth opportunities (promotions, internal mobility) • Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being • A company culture focused on transparency, collaboration, and innovation Join a dynamic and innovative environment where your work directly contributes to improving Technical Support operations while helping modernize healthcare across Canada and internationally. Videos To Watch https://www.youtube.com/watch?v=ArH9I1Axyj0