Salesforce

Employee Success Business Partner Director

Salesforce$164K — $261K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience as an HR/Employee Success Business Partner or similar role with executive-level support.
  • Strong understanding of business operations, growth trajectories, and the impact of AI on the workforce.
  • Experience in leading organizations through transformational change using formal models.
  • Proficient in analyzing complex data to link people metrics with business outcomes.
  • Demonstrated ability to build collaborative relationships across diverse teams.
  • Evaluation of experience will consider alignment with core values and behaviors (including leadership roles, military experience, etc.).

Responsibilities

  • Serve as a strategic consultant for organizational strategy and transformation initiatives.
  • Act as a trusted advisor to the ES leadership team, providing coaching aligned with core values.
  • Lead essential talent cycles including succession planning and compensation reviews.
  • Facilitate cross-functional collaboration between Legal, Finance, and HR COEs.
  • Utilize data to measure organizational health and connect metrics to business outcomes.
  • Advise on global policy shifts related to data sovereignty and regional talent development.

Benefits

  • Support for work-life balance and personal growth opportunities.
  • Resources to enhance productivity and impact through AI agents.
  • Commitment to nurturing a diverse and inclusive work environment.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

Job Details

Join our world-class Employee Success Business Partner (ESBP) team during a pivotal era where CRM, AI, Data, and Trust converge. As a Strategic ESBP Director, you will sit within our Employee Success for Employee Success (ES4ES / HR4HR) client group, partnering directly with senior HR and People leaders who shape the future of Salesforce’s workforce.

This is not a traditional business partner role. You will operate as a trusted advisor to senior executives (VP+ level leaders) across the Employee Success organization, including leaders in ESBP, Workforce Transformation, Agentic Talent Experience, and HR COEs. Your clients are the very teams designing Salesforce’s people strategy, which means your work has enterprise-wide ripple effects.

Responsibilities
  • Strategic HR-for-HR Partnership: Serve as a proactive consultant to senior leaders to shape organizational strategy, business transformation, and AI/Agent integration. You will align talent initiatives with fiscal year goals and lead executive-level hiring strategies.
  • Leadership Advisory & Coaching: Serve as a high-impact trusted advisor to the ES leadership team, utilizing advanced consultative skills to navigate a complex organizational ecosystem. You will provide values-aligned coaching—anchored in Trust, Customer Success, Innovation, and Equality—to empower leaders as they navigate organizational change and address engagement challenges. As a resilient communicator, you will leverage professional poise to bridge differing perspectives among high-level practitioners, building the consensus necessary to improve retention and achieve strategic people outcomes.
  • Operational Excellence: Lead critical talent cycles including succession planning, merit and compensation reviews, and workforce planning. You will act as "Customer Zero," testing and refining internal initiatives before they are scaled to the broader organization.
  • Cross-functional Collaboration: "Form the table" by mobilizing stakeholders across Legal, Finance, and HR Centers of Excellence (COEs). You will bridge the gap between global corporate strategy and local business needs, including managing location strategy and executive spans/ratios.
  • Analytics & Impact Measurement: Use data-driven insights to monitor organizational health. You will connect engagement data (from GIS surveys) to tangible business metrics like revenue per employee and retention risk.
  • Global Policy Advocacy: Stay ahead of international digital shifts, such as the National Cloud Computing Policy (NCCP), to advise the business on data sovereignty, digital inclusivity, and regional talent development.


Required Qualifications
  • Strategic Experience: 10+ years of experience as an HR/ES Business Partner or in a similar strategic talent advisory role, with a proven track record of supporting executive-level clients.
  • Business & Tech Acumen: A deep curiosity for how business operates. You understand growth trajectories, product lifecycles, and the impact of AI on the modern workforce.
  • Change Leadership: Demonstrated experience leading organizations through large-scale transformations, utilizing formal change management models to improve culture and effectiveness.
  • Data Literacy: Ability to analyze complex datasets and "connect the dots" between people metrics and business outcomes.
  • Relationship Building: A natural ability to build high-trust, collaborative relationships across diverse teams and formal/informal networks.
  • Education: Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).


Preferred Qualifications
  • Global Perspective: Experience navigating international data privacy and residency frameworks (e.g., sovereign cloud policies) and their impact on talent mobility.
  • Talent Development Expertise: Specialized knowledge in executive coaching, high-potential assessment tools, and building diverse leadership pipelines.
  • Innovation Mindset: Experience working in high-growth SaaS or AI-driven environments where agility and "fearless invention" are required.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

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Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Industry
Net Income
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Founded
2000
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