THE ROLE Quince is hiring an Embroidery Supervisor to build and own our in-house embroidery program from the ground up at our West Coast 1P warehouse. This is a true zero-to-one role - you will select the equipment, source the tooling, write the SOPs, and drive the operation to scale. Your goal is to launch the embroidery capability within 1 month and scale throughput to 8,000 units per day over the course of 6 months.
You will report to the Decoration Operations Manager and partner closely with the Decoration Program Manager to ensure the program launches on time, to standard, and is built to grow.
Responsibilities- Partner with Operations Manager to launch the end-to-end launch of the embroidery program - from blank floor space to production capability within 1 month.
- Responsible for managing performance and attendance of each associate on the decoration team to meet targets established by the Operations Manager.
- Participate in the evaluation and procurement of all equipment and tooling (multi-head machines, hoops, frames, backing, threads).
- Work with the Operations Manager to develop SOPs, establish quality control checkpoints, defect rate benchmarks, and validate output targets.
- Own onboarding and training for a team of 15+ operators - bring them to production-ready performance fast. Partner with Operations Manager on the hiring process.
- Partner with Operations Manager to adjust labor, workflows, and priorities to meet SLAs and scale to 8,000 units per week within 6 months ensuring 99% on time delivery and quality acceptance.
- Lead daily standups and weekly Operations updates; track output, quality, and downtime and implement fixes.
- Own equipment uptime and consumables inventory (thread, backing, stabilizers) in coordination with procurement and warehouse.
- Work with the Decoration Program Manager to verify new products for feasibility, material compatibility, and logo placement.
- Partner with the Operations Manager on capacity planning, cost targets, and expansion roadmap.
QualificationsRequired: - 5-8 years in embroidery production; hands-on experience launching a program or facility from scratch strongly preferred.
- Deep knowledge of commercial embroidery equipment (multi-head machines), digitizing, hooping, and backing selection.
- Proven track record building SOPs and training large production teams.
- Management experience overseeing a team of 20+ FTEs.
- Familiarity with production tracking tools, WMS, or ERP systems.
- Knowledge of safety protocols and manufacturing best practices.
PHYSICAL REQUIREMENTS: Remove if not applicable
- Lifting up to 50 pounds
- Standing and walking throughout the entirety of your shift
- Ability to go up and down stairs, use of ladders throughout the day as needed
- Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects
Pay Range: $90,000-$100,000All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$90,000-$100,000 USD
