Electronic Trading Support Specialist - EMSX Trade Desk

Location

New York

Business Area

Sales and Client Service

Ref #

10052823

Description & Requirements

The AMER EMSX Trade Desk team provides real-time support for Bloomberg's electronic trading platform used by institutional trading clients across equities, options, and futures markets. We work directly with traders to resolve trading and workflow issues, answer product questions, and help clients make the most of Bloomberg's Execution Management System (EMSX).

Beyond supporting clients, we partner closely with Product, Engineering, Sales, Implementation, brokers, exchanges, and global support teams to continuously improve the trading experience and shape the future of our platform.

What's the role?

We're looking for a collaborative, client-focused professional to join the AMER EMSX Trade Desk team. In this role, you'll support clients using Bloomberg's electronic trading platform by troubleshooting order and execution issues, answering workflow questions, and helping clients navigate their day-to-day trading activities.

You'll operate in a fast-paced, real-time trading environment where communication, sound judgment, and attention to detail are essential. You'll also work closely with internal teams to investigate issues, improve client workflows, and contribute to the continued evolution of our products and support model.

We'll trust you to

• Provide real-time support for clients using Bloomberg's EMSX platform across the AMER region
• Investigate and resolve issues related to order routing, executions, allocations, connectivity, and electronic trading workflows
• Partner with clients, brokers, Product, Engineering, Sales, Implementation, and global support teams to resolve workflow and trading-related issues
• Communicate clearly and professionally with clients and internal stakeholders, particularly during time-sensitive trading situations
• Prioritize multiple client requests while exercising sound judgment in a fast-paced environment
• Monitor trading activity to identify trends, recurring issues, and opportunities to improve client workflows
• Escalate complex product or technical issues with clear documentation and appropriate business context
• Become a subject matter expert in Bloomberg's EMSX platform, electronic trading workflows, and client use cases
• Contribute to process improvements, knowledge sharing, team documentation, and best practices
• Identify opportunities to improve team efficiency through automation, AI-enabled solutions, and continuous process improvements
• Foster a collaborative, team-first environment by sharing knowledge and supporting colleagues

You'll need to have

• A strong client service mindset with excellent communication and problem-solving skills
• The ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
• Strong attention to detail and the ability to remain organized under pressure
• Excellent judgment and the ability to prioritize competing client requests effectively
• Strong analytical and troubleshooting skills with a structured approach to problem solving
• Demonstrated ability to collaborate across teams and build strong working relationships
• A proactive mindset with the ability to take ownership of issues from investigation through resolution
• An interest in financial markets, electronic trading, and client-facing technology

We'd love to see

• Experience supporting traders, institutional clients, brokers, or front-office users
• Experience working in electronic trading, trade support, trade operations, brokerage operations, or a trading desk environment.
• Knowledge of equities, options, futures, or other financial markets
• Familiarity with execution management systems (EMS), order management systems (OMS), or electronic trading platforms
• Exposure to FIX Protocol, order routing, execution workflows, or broker connectivity
• Experience using Python, SQL, JavaScript, VBA, or similar tools to automate workflows or analyze data
• Experience working with APIs, logs, trade data, or technical troubleshooting
• A curiosity for emerging technologies, including AI and automation, and an interest in improving team processes

Salary Range = 120,000 - 150,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.