Job Type: Full-Time, Permanent
Location: Suite 865, 401 - 9th Avenue SW, Calgary, AB T2P 3Z5
Your RoleReporting to the Director of Generation Asset Management, the Electricity Market Dispatcher plays a critical role in supporting the real-time operations of Arcus' power asset clients. This includes interpreting and coordinating dispatch instructions, ensuring compliance with ISO protocols, and leveraging AI-powered tools to enhance market responsiveness.
In addition to technical dispatch responsibilities, the role involves direct engagement with clients to understand their operational challenges, present market insights, and contribute to solution-oriented discussions. This customer-facing aspect is essential to ensuring that Arcobi delivers tailored, actionable intelligence and maintains strong, trust-based relationships with energy asset owners and operators. This position offers the opportunity to earn overtime pay and shift differentials, providing added compensation beyond the regular hourly rate. The successful candidate must be flexible and available to work a variety of schedules, including evenings, nights, weekends, and holidays.
Key Responsibilities- Interpret and coordinate real-time dispatch instructions from ISOs (e.g., AESO, ERCOT) to customers, ensuring compliance, accuracy, and operational reliability.
- Engage with AI-enabled tools and dashboards to support decision-making in dispatch and market analytics.
- Monitor and analyze real-time ISO market activity, including energy and ancillary services dispatch, to proactively identify optimization opportunities.
- Maintain detailed records of dispatches and customer communications with an emphasis on data integrity, regulatory compliance, and confidentiality.
- Respond to urgent or emergency situations, coordinating with ISO System Controllers and customer teams to ensure safe, effective resolution.
- Analyze market data using Arcobi analytics tools; extract trends and insights to support both internal teams and customer-facing conversations.
- Participate in customer meetings to present dispatch results, market trends, and data-driven opportunities for improved asset performance.
- Collaborate with clients to understand their operational goals, contribute to solution ideation, and support successful implementation using Arcobi's software platform.
- Help translate customer feedback into actionable product enhancements by working closely with Product and Engineering teams.
- Utilize platforms such as Hubspot, Figma, Scribe, Loom, and Excel to communicate and document customer requirements, share insights, and support solution delivery.
- Ensure all operations and client engagements align with ISO rules, Arcobi business processes, and applicable regulations. Attention to detail is a critical attribute to success.
Qualifications- A university degree in Engineering, Computer Science, Economics, Finance, or Business is considered an asset.
- 2+ years of experience in energy market operations or grid dispatch, ideally with familiarity in the Alberta and/or Texas electricity markets.
- Understanding of AESO and ERCOT regulatory environments.
- Experience working with AI or data analytics tools to support operational decision-making is a strong asset.
- Proficiency in Excel analytics; programming knowledge (e.g., Python, SQL, VBA) is a plus.
- Strong organizational and analytical skills with attention to detail and the ability to handle large datasets.
- Comfortable learning and navigating software platforms (e.g., Hubspot, Figma, Scribe, Loom).
- Excellent written and verbal communication skills.
- Ability to thrive in a 24/7 operational setting, including participation in rotational or shift-based schedules.
What Arcobi Can Offer - Competitive salary
- Comprehensive health and wellness benefits.
- RRSP match and 3 weeks of annual paid time off.
Join Us This position offers the opportunity to contribute directly to the energy industry's transformation. At Arcobi, you'll operate at the intersection of real-time electricity markets, AI-driven analytics, and customer collaboration. Every dispatch instruction you coordinate, every market signal you interpret, and every insight you share helps optimize power assets and accelerate grid decarbonization.
If you thrive in fast-paced environments, care about precision and compliance, and enjoy turning complex market data into actionable decisions-we want to hear from you.
