Gaylor, Inc

Electrical Service Manager

Gaylor, Inc • $75K — $95K *
Mooresville, NC 28117In-Person
Technical Services
Less than 5 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5-7 years of service management experience in the electrical field
  • Proven leadership and interpersonal communication skills
  • Strong project management skills focusing on results
  • Knowledge of industry regulations and safety standards
  • Proficiency with MS Office and project management tools
  • Valid driver's license and ability to travel
  • Flexibility to work evenings and weekends, if required

Responsibilities

  • Oversee Service Department contract management and execution
  • Plan and direct project activities for timely completion
  • Monitor field installation to uphold quality standards
  • Coach and guide staff to boost performance
  • Build and maintain customer/client relationships for satisfaction
  • Ensure compliance with safety and company standards
  • Represent the company in committees and trade events
  • Foster new business opportunities while maintaining existing client relationships

Benefits

  • Equal opportunity workplace with a focus on diversity
  • Commitment to professional development and continuous learning
Full Job Description
The Service Manager will be responsible for overseeing the Service Department's operations, including personnel management, project execution, profitability, and ensuring customer satisfaction. The ideal candidate will have excellent leadership skills, strong project management abilities, and a commitment to delivering high-quality service.

Key Responsibilities:
  1. Manage all aspects of Service Department contract administration and execution.
  2. Plan, organize, and direct project activities to ensure timely and successful completion.
  3. Monitor field installation processes to maintain quality standards and meet project requirements.
  4. Provide guidance and coaching to staff and field personnel to enhance performance and productivity.
  5. Develop and maintain strong relationships with customers/clients to ensure satisfaction and repeat business.
  6. Ensure compliance with company guidelines, regulatory requirements, and safety standards.
  7. Represent the company on various committees and participate in trade-related activities and events.
  8. Comfortable interacting with Direct Customers, Owners, Owner Representatives, Contractors and Vendors.
  9. Cultivating new business relationships, opportunities, and maintaining existing relationships with clients.

Qualifications:
  • Electrical Experience required
  • Proven experience in service management or related field.
  • Strong leadership and interpersonal skills.
  • Excellent project management abilities with a focus on delivering results.
  • Ability to effectively communicate with internal and external stakeholders.
  • Knowledge of industry regulations and safety standards.
  • Proficiency in MS Office and project management software.

Additional Requirements:
  • Valid driver's license and willingness to travel as needed.
  • Ability to work flexible hours, including evenings and weekends when necessary.
  • Commitment to continuous learning and professional development.

GAYLOR ELECTRIC, INC. is an equal opportunity employer including disability and vets.

About Gaylor, Inc

Gaylor, Inc is a national electrical contractor that provides design-build and installation services for commercial, industrial, and institutional facilities. The company was founded in 1984 and is headquartered in Indianapolis, Indiana. Gaylor, Inc has completed projects in a variety of industries, including healthcare, education, hospitality, and manufacturing. The company has a strong commitment to safety and has received numerous awards for its safety program. Gaylor, Inc is also committed to sustainability and has completed several LEED-certified projects.
Learn more about Gaylor, Inc
Size
1,000 employees
Industry
Real Estate & Construction
* Ladders Estimates

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