Position SummaryWe are seeking a highly skilled and detail-oriented Investigative eDiscovery Application Support Specialist to support enterprise eDiscovery and digital investigations operations in a fast-paced, mission-critical environment. The ideal candidate will possess extensive experience administering and supporting Relativity and other litigation support platforms, while providing infrastructure, application, and investigative workflow support across the Electronic Discovery Reference Model (EDRM) lifecycle.
This position is responsible for maintaining secure and highly available eDiscovery environments, troubleshooting complex application and infrastructure issues, supporting legal hold and compliance initiatives, and partnering with investigative, legal, cybersecurity, and IT stakeholders to ensure operational excellence and data integrity. The role requires strong technical expertise in Relativity Server administration, SQL Server, Windows infrastructure, Microsoft 365 compliance technologies, and enterprise security best practices.
Key Responsibilities- Administer, maintain, and support enterprise eDiscovery platforms, including Relativity Server and associated infrastructure components.
- Provide Tier II/Tier III application support for investigative and litigation support environments.
- Configure, monitor, troubleshoot, and optimize Relativity environments including web, agent, analytics, SQL, and file tiers.
- Perform application upgrades, hotfix installations, patch management, and system maintenance activities.
- Support legal hold, data preservation, collection, processing, review, and production workflows across the EDRM lifecycle.
- Manage and maintain Microsoft SQL Server databases supporting eDiscovery applications.
- Configure and optimize IIS web services supporting Relativity and related applications.
- Conduct vulnerability remediation, security hardening, and compliance activities aligned with organizational security requirements.
- Support Microsoft 365 compliance technologies, including retention policies, eDiscovery, Purview, and Security & Compliance Center capabilities.
- Develop and maintain automation scripts using PowerShell and T-SQL to improve operational efficiency and monitoring.
- Perform root cause analysis and resolve system performance, access, and infrastructure issues.
- Create and maintain technical documentation, SOPs, operational procedures, and audit artifacts.
- Coordinate change management activities using enterprise ITSM tools such as ServiceNow and Jira.
- Collaborate with legal, investigative, cybersecurity, infrastructure, and project management teams to support investigative operations and compliance initiatives.
- Ensure adherence to data governance, chain of custody, and information security requirements.
Required Qualifications- Bachelor's degree in information technology, Computer Science, Information Systems, or related field (or equivalent experience).
- Minimum 3+ years of experience supporting enterprise eDiscovery or litigation support environments.
- Hands-on experience administering Relativity Server environments in distributed enterprise architectures.
- Strong experience with:
- Microsoft SQL Server
- Windows Server administration
- Internet Information Services (IIS)
- PowerShell scripting
- Active Directory / Identity & Access Management
- Experience supporting investigative, legal, or compliance workflows.
- Knowledge of the Electronic Discovery Reference Model (EDRM).
- Experience performing vulnerability remediation, patch management, and infrastructure hardening.
- Familiarity with Microsoft Purview, Microsoft 365 Compliance Center, legal holds, and retention policies.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Qualifications- Experience supporting federal government, legal, law enforcement, or regulatory environments.
- Experience with RelativityOne, CasePoint, IPRO Eclipse, OpenText Axcelerate, LAW PreDiscovery, or similar eDiscovery tools.
- Experience with cloud identity and access management platforms.
- Familiarity with SOC 2, ISO 27001, or similar compliance frameworks.
- Relevant certifications such as:
- Relativity Certified Administrator (RCA)
- Microsoft SC-300
- AWS Certified Solutions Architect
- SSCP or Security+
- Experience with automation, monitoring, and reporting tools.
Work Environment- Remote or hybrid work environment based on program requirements.
Clearance Requirements- Ability to obtain and maintain a Public Trust clearance.
