Purpose of the Position
EspriGas is a national industrial gas company operating on a network distribution model with a growing portfolio of EDI trading partners across medical, beverage, industrial, and propane verticals. We're looking for an EDI Operations Lead to own the day-to-day health of our EDI function - working alongside our existing EDI specialist and offshore EDI support team, managing our support queue, and driving the operational rigor this function needs as we scale.
This is a working role. You'll be in the queue every day. But you're also the person who makes sure the queue doesn't run the team - you own the process, the reporting, and the escalation judgment. Over time, this role has a clear path toward owning EspriGas's broader trading partner strategy.
We're actively expanding our trading partner network and working toward deeper supplier integrations - order confirmations, order status, and real-time delivery data. The person in this role will have a direct hand in shaping that strategy. If you want to grow from queue ownership into building something, there's a path here.
Responsibilities
- Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication
- Operational health reporting - weekly queue status, open incidents, customer impact summary
- Trading partner relationships - primary point of contact for mapping issues, document rejections, onboarding new partners
- SLA definition and enforcement - establish what "healthy" looks like and hold the team to it
- Escalation judgment - know when a technical issue is also a customer crisis and act accordingly
- Collaboration with ERP, Network, CS and accounting teams on invoice accuracy, item mapping, and integration issues
- Identify process improvements to enhance efficiency and accuracy.
- Assist with special or cross-functional projects, tasks, and initiatives as assigned.
Qualifications
- 3+ years of hands-on EDI experience - you know X12 transaction sets (810, 850, 855, 856, 997) and can troubleshoot mapping issues without needing someone to walk you through it
- Experience with at least one major trading partner network - Ariba/SAP Business Network, Oracle Business Network, or similar
- Familiarity with EDI translators and VAN/AS2/FTP delivery methods
- Experience with ERP-connected EDI (Microsoft Business Central or Lanham EDI a strong plus)
- Demonstrated ability to manage a support queue or operations function - you've owned SLAs, reported on queue health, and escalated intelligently
- Strong communicator - you can translate a technical EDI failure into plain language for a CS rep or a customer
Key Competencies
- Self-starter who takes initiative.
- Strong written and verbal communication skills.
- Proactive problem-solver with strong attention to detail.
- Exceptional organizational, time management, and multitasking abilities.
- Customer service mindset with a welcoming, people-first approach to work.
- Customer-centric, business-focused, and driven by outcomes.
- Continuous learner with a passion for operational excellence and improvement.
- Highly collaborative and effective at building alignment across cross-functional teams.
- Strong systems thinking; understands how people, processes, and technology interact.
- Ability to establish and nourish effective working relationships with customers, managers, supply partners, and fellow teammates at EspriGas.
Travel:
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job and may change at any time, with or without notice.
Total Rewards package
Here are just some ways we support and invest in our fantastic team:
- Health benefits with coverage on day one.
- Robust paid leave following the birth or adoption of a child.
- Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
- Professional development, certification, and learning resources to invest in every team member.
- Wellness programs offering access to free counseling and health and wellness programs.
- Competitive compensation because we are looking for top talent.
- A growth environment where creative thought drives limitless potential.
