Job Req ID: 30041Job Summary:This position provides direct customer support through live chat, email, and other support channels for Supermicro eStore customers. The role is responsible for ensuring a positive user experience and high levels of customer satisfaction. Strong communication skills-both written and verbal-are essential.
Supermicro offers robust, high-performance server system solutions, and its eCommerce platform is designed to highlight these products along with key components and support. The Supermicro eStore serves as a primary destination for learning about the company's innovations and purchasing products online.
We are seeking talented, patient, and customer-focused individuals to join the eStore team.
Essential Duties and Responsibilities:- Supports Supermicro eStore system, including live chat, email, or any customer support to Supermicro eStore customers
- Acts as the product expert, with deep technical understanding, engaging with both the product support team and programming team to provide correct product solutions/configurations to customers
- Builds strong relationships with internal product teams, aligns strategy and bring product to life with optimized system configuration support
- Aligns product offering with target customer segment, considering market trends and competitive landscape
- Identify requirements and support implementation of eStore system
- Coordinates Supermicro eStore system reviews with marketing and product teams
Qualifications:- Bachelor or Master's degree in business or EE/CE/CS with a strong quantitative background preferred
- 1-2 years of eCommerce experience within a transactional website environment
- 1-2 years of experience in a job in the PC/Server market (PC/server system product support and management preferred)
- Strong communication, problem solving skills to interface with cross-functional teams as well as agencies to support the eStore partnerships business
- Strong concept testing experience with an eye for usability, copy and customer experience
- Solid track record of out of box thinking and strategy for an online system support
- Understanding of how users interact with websites and how to maximize effectiveness
- Highly analytical, creative, detail oriented, organized, good team player
- Self-starter approach to work, with an eagerness to consistently exceed objectives and improve processes
Salary Range$80,000 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
