Qualifications

• Bachelor's degree or equivalent experience required
• 2+ years of experience in eCOA/IRT or related field preferred
• 1+ year of data management related work responsibilities
• Strong interpersonal and communication skills
• Excellent time management and organizational skills
• Analytical thinking with creative problem-solving abilities
• Attention to detail with technical understanding

Responsibilities

• Serve as primary escalation point for complex eCOA support issues, troubleshooting and resolving them as needed.
• Collaborate with clients and project teams to ensure successful eCOA delivery for clinical assessments.
• Maintain eCOA systems, overseeing support processes and mitigating risks alongside clients and vendors.
• Directly oversee and support delivery team members in their eCOA maintenance tasks.
• Lead implementation of system change controls for eCOA-related bug fixes during the maintenance phase.
• Update and maintain study FAQ documents to assist the customer care team in resolving inquiries.
• Develop training materials for the eCOA system including manuals and instructional videos.
• Analyze support data to identify trends, root causes, and implement solutions for frequent issues.
• Act as a subject matter expert for eCOA data delivery to both internal teams and clients.
• Consult with delivery teams on data management and configuration issues throughout the study lifecycle.

Benefits

• Collaborative work environment with cross-functional teams.
• Opportunities for professional development and training.
• Exposure to cutting-edge tools in eCOA systems.
• Dynamic role enhancing both technical and soft skills.
• Proactive approach to problem-solving encourages creativity and innovation in workflows.