The Enterprise Application Support Specialist role is an IT technical analyst role with the RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform. The computer environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.

• Active monitoring and review of production applications for performance and accuracy.
• Cooperative troubleshooting and analytic work with other technical members and members of development, QA and support teams.
• Independent work analyzing trends in data and reporting on anomalies.

Basic qualifications:

• Associate's degree in computer science or related field
• 3 years of experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues
• 3 years of knowledge of current Microsoft Server platforms
• 3 years of experience in XML/Https/MS.Net/Client-Server architecture
• 3 years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.
• Experience with Linux CLI
• Network and systems administration experience
• Knowledge of the administration and programming of MC SQL server 2005+ within a production class environment
• Ability to document job-related procedures

Preferred qualifications:

• 5 years of experience with technical analysis
• Programming experience is a definite asset

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.