E2E Digital L2C Architect

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

SUMMARY
Accountable for the end-to-end Lead-to-Cash (L2C) process and policy architecture across HPE Networking (HPE + Juniper). Shapes and governs the integrated L2C operating model, ensuring alignment across pillars and consistency from front office through back office. Partners closely with L2C Design Leads and pillar teams to maintain experience coherence, decision traceability, and alignment to the intended customer, partner, and seller experience. Reports into the L2C Management Office (LMO).

KEY RESPONSIBILITIES
E2E L2C Business Architecture Ownership: Define and govern the end-to-end L2C process and policy architecture; ensure pillar-level designs align to an integrated model; define digital strategy.
Policy Rationalization Leadership: Shape and lead the inventory, assessment, and rationalization of legacy L2C policies; frame tradeoffs and escalate decision points as required.
Persona & Experience Direction: Own the definition of core personas and guide development of experience blueprints and journey maps; ensure these artifacts anchor detailed design and prioritization.
Digital & Process Alignment: Guide translation of experience and policy intent into digital and process design guardrails; ensure implications to systems and data are surfaced early.
Cross-Pillar Design Governance: Orchestrate interlocks across Front Office, Back Office, Channel, Technical, Data, and Intake leads to prevent siloed optimization and manage cross-functional impacts.
Architectural Decision Support: Support governance forums with clear framing of options, risks, and downstream implications; ensure decisions are reflected consistently across design artifacts.

SKILLS REQUIRED
Deep knowledge of end-to-end Lead-to-Cash processes and cross-functional operating models
Experience leading policy harmonization and enterprise process architecture efforts
Strong business- and systems-thinking mindset; able to assess upstream/downstream impacts of design decisions
Ability to translate strategy and experience intent into clear capability guardrails
Executive-ready communication and facilitation skills across business and IT stakeholders

QUALIFICATIONS
10+ years in enterprise process architecture, transformation, or operating model design; experience in user experience design strategy and principles
Experience supporting large-scale commercial and business transformation and/or integration programs
Familiarity with core L2C enabling platforms (e.g., CRM, CPQ, order management, provisioning, entitlements, billing, finance) and their architectural interdependencies

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:



#unitedstates

Job:
Business Planning
Job Level:
Manager_2

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 135,000 - 310,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html