American Airlines

Duty Manager, Airport Customer Experience Administration

American Airlines • $71K — $100K *
Los Angeles, CA 90011In-Person
Transportation
Less than 5 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field or equivalent experience
  • 2 years of airport operational background
  • Experience in assessing manpower needs and administering bids
  • Leadership abilities to motivate and manage teams
  • Exceptional organizational and planning skills
  • Strong presentation and communication skills
  • Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

Responsibilities

  • Facilitate training needs for station personnel
  • Oversee staffing and overtime requirements
  • Coordinate with management on maintaining headcount
  • Manage execution of new hire, transfer, and termination processes
  • Monitor vendor partner performance
  • Develop and manage scheduling bids
  • Oversee supplies management and invoicing

Benefits

  • Travel perks for employees and their families at numerous destinations
  • Comprehensive health, dental, prescription and vision benefits available from day one
  • Wellness programs supporting personal health and development
  • 401(k) program with employer contributions after one year
  • Additional benefits including Employee Assistance Program and discounts on various services
Full Job Description
7/13/26

Location: Los Angeles Apt, Terminal 4 (LAX-TRM4)
Cities: Los Angeles - CA
Requisition ID: 86775
This job will continue to be posted until at least 07/17/2026. If interested, please apply prior to this date.

Job Description

Intro

The pay range for this role is $71,000 - $100,000 and is based on the qualifications and experience of the selected candidate.

Why you'll love this job

  • This job is a member of the Customer Experience administration team within the Customer Experience Division.
  • Responsible for leading a group of management and support staff responsible for but not limited to lost time, agent/clerk staffing, payroll, training and team support


What you'll do

  • Facilitates station training needs with recurrent, ad hoc and system training initiatives
  • Oversees the agent/clerk requirements for offering overtime, in-station and system transfers in order to support operational needs
  • Works in connection with local Management (Customer Care and Customer Operations), Station Services and Workforce Planning to maintain budgeted physical headcount
  • Oversees New hire, transfer, and termination system execution (Oracle, SHARP, Station Resources)
  • Oversight of vendor partner performance
  • Develops, processes, and manages 3-5 main schedule bids per year
  • Oversees supplies management, invoicing & fueling responsibilities
  • Responsible for leading a group of management and support staff responsible for, but not limited to, lost time administration, agent/clerk staffing, payroll, training, and team support. This position serves as a leader of leaders, providing strategic guidance, coaching, and operational direction to management teams while ensuring the station is positioned to meet current and future business needs.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's Degree in related field or equivalent experience and/or training
  • 2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models


Preferred Qualifications- Education & Prior Job Experience
  • N/A


Skills, Licenses & Certifications
  • Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
  • Ability to have exceptional organization and planning skills, with attention to detail
  • Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
  • Ability to digest complex fact scenarios and develop compelling business cases to support your position
  • Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic
  • Ability to have outstanding leadership and interpersonal skills
  • Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Applicable valid driver's license as required by local authorities, if applicable


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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