Type: Full-Time (75 hours biweekly)
Shift: Days
Hours: Varies
Pay: $135,000 -$145,000
Job Summary:The Director of Hospital Telecommunications leads the strategic planning, engineering, maintenance, and 24/7 operational execution of the health system's telecommunications infrastructure and call center operations. This role oversees critical communication systems - including phone networks, emergency mass notification systems, nurse call integrations, cellular/in-building wireless (DAS), paging networks, and the centralized hospital switchboard operators. The ideal candidate balances high-availability engineering relatability with a compassionate, patient-experience approach to emergency dispatch and customer service routing.
Responsibilities:- Strategic Telecommunications Infrastructure & Engineering
- Direct the operational maintenance and modernization of high-availability communication systems across all hospital campuses and outpatient clinics.
- Manage in-building wireless coverage, Distributed Antenna Systems (DAS), emergency two-way radio networks and overhead/paging infrastructure.
- Oversee integration of telecommunications systems with clinical workflows, including Nurse Call systems, mobile communication apps, and physician on-call scheduling software.
- Emergency Preparedness & Code Response Systems
- Maintain 100% operational readiness for critical hospital code dispatch systems (Code Blue, Code Red, Rapid Response, Mass Casualty).
- Direct the integration of emergency mass notification systems for crisis communication during sever weather, system outages, or disaster events.
- Ensure redundant, secondary power and failover routing for all core communications infrastructure to guarantee uninterrupted service during power grid or network failures.
- Switchboard Operations & Patient Experience (PX)
- Manage daily switchboard operator staff, call center managers and dispatchers serving the primary hospital switchboard.
- Transform operator workflows from basic call transfer to a compassionate "First Responders for Empathy" service model, ensuring fast, polite, and accurate assistance for anxious patients and families.
- Enforce warm-transfer protocols and HIPAA privacy compliance regarding patient room routing and directory requests.
- Financial & Vendor Management
- Develop and manage the annual telecommunications capital and operational budgets.
- Oversee relationships, service level agreements (SLAs) and contract negotiations with Telcom carriers, internet service providers (ISPs) and equipment vendors.
- Conduct quarterly audits of carrier billing, circuit inventory, and truck utilization to optimize costs.
- Regulatory Compliance and Governance
- Ensure all telecommunications infrastructure complies with the Joint Commission (TJC) standards, NFPA 99 (Health Care Facilities Code), FCC regulations, and HIPAA security requirements.
- Maintain rigors disaster recovery (DR) and business continuity plans (BCP) for voice, data, and emergency paging channels.
Requirements:- Education:
- Bachelor's degree in Telecommunications, Computer Science, Information Technology, Systems Engineering, or a related filed required. Master's degree preferred.
- Experience:
- Minimum of 7-10 years of progressive telecommunications experience, with at least 3-5 years in a senior healthcare leadership role.
- Proven track record of managing enterprise level healthcare communications systems Cisco Unified Communications, Ascom, Vocera.
