Summary of the Job:We are looking for an exceptional technology leader with an intense passion for building, leading and aligning teams that deliver results in a fast-paced and cross-functional environment.
The Director of Delivery Management is responsible and accountable for how our technology solutions are delivered and supported. They provide thought leadership, coaching and direction for all assigned staff and establish/enforce standards and best practices for the technologies and applications their teams develop and support.
About This Role:Duties include:- Lead, manage and grow assigned team of technology resources supporting Service and Contact Center modernization and support
- Enable federated support and development of the contact center platform
- Collaborate with leaders across IT and the Business to develop strategies that are aligned to our Strategic Imperatives
- Define roadmaps for applications and technical functions, which includes application ownership and, in some cases, leading Centers of Excellence (COE)Be on top of the latest and greatest technologies, tools, methodologies, and frameworks for software engineering and engineering management
- Collaborate and partner with aligned business leaders to manage portfolios of work
- Act as technical lead and escalation point for technical teams, internal/external customers, and vendors
- Continually improve teams through attracting, retaining, developing, & organizing our talent and capabilities
- Actively manage costs, to include forecasts, projections and support of the overall IT budgeting process
- Manage the operational and strategic relationships with multiple vendors
- Available for 24 x7 support
The Ideal Candidate for This Role:Job Qualifications:- Bachelors' degree or equivalent work experience
- Desire and energy to work in a fast-paced environment
- Experience with agile methodologies
- Passion towards coaching individuals to help meet both individual and team needs
- Minimum of 5 years of experience with managing people
- Minimum of 5 years of experience with Contact Center and/or Customer Servicing technology
- Experience with financial forecasting and budgeting practices
- Experience with NICE cloud contact center solutions preferred
- Experience with Salesforce preferred
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation:Compensation range (base pay): $136,655.00-$232,313.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment: It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at [redacted]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
