Driven to Deliver (What You'll Do)

As Director of Technical Operations, you will serve as the operational engine of the Technology organization owning IT, compliance infrastructure, vendor relationships, and strategic special projects. You will report directly to the CTO and manage a growing team.

IT & Team Leadership
• Directly manage the IT team, setting priorities, driving execution, and developing team members.
• Oversee day-to-day IT operations across US, UK, and India offices, ensuring reliability, security, and scalability of internal systems and infrastructure.
• Lead onboarding and offboarding processes from a systems and access perspective, partnering closely with People Ops.
Compliance & Data Privacy
• Own operational accountability for SOC II, GDPR, and other compliance programs, working cross-functionally with Legal, Security, and Engineering.
• Serve as an internal escalation point and occasional external-facing resource for client compliance inquiries.
• Maintain and evolve the company's data privacy posture as regulatory and client requirements evolve.
Vendor Management
• Build and maintain a comprehensive vendor management function across the Product and Technology organizations tracking spend, contracts, renewal timelines, and performance.
• Manage usage and governance for key platforms including Slack, AWS, and AI tooling, optimizing spend and ensuring appropriate access controls.
• Lead evaluation and onboarding of new tools and vendors, including due diligence, security review, and cross-functional rollout coordination.
Special Projects & AI Enablement
• Identify, evaluate, and implement AI tools that improve team productivity and operational efficiency across the Technology organization.
• Act as a strategic problem-solver and internal consultant, taking on ambiguous, high-priority initiatives that require cross-functional coordination and creative thinking.
• Partner with the CTO on operational planning, budget forecasting, and headcount management.

Equipped to Excel (Qualifications)
• 5+ years of experience in technical operations, IT management, or a related operational role within a technology-driven organization.
• Proven experience managing IT teams and vendors in a distributed, multi-office environment.
• Hands-on familiarity with compliance frameworks including SOC II, GDPR, and/or CCPA.
• Strong vendor management skills with experience tracking multi-platform spend and driving contract negotiations.
• Demonstrated ability to evaluate and implement new technologies, including AI/automation tools.
• Bachelor's degree or equivalent practical experience in a technology or operations-related field.

Distinct by Design (What Sets You Apart)
• You're energized by ambiguity - you can parachute into undefined situations, figure out what needs to happen, and make it happen.
• You communicate with clarity and confidence across technical and non-technical audiences, including executive stakeholders and external clients.
• You think in systems - you naturally look for process gaps and build infrastructure that scales.
• You've worked at a B2B SaaS or media technology company and understand the pace and stakes of a growth-stage environment.
• Experience working in a globally distributed organization across time zones.

Salary Range:

• Base Salary: $140,000-$150,000
• Annual Bonus: $10,000

Your Next Chapter

If you're excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability aren't just words - they're how we show up every day - then let's talk.

Work Environment:

We offer a mix of remote and hybrid working. Remote work arrangements are not available for all positions. Hybrid work is required for employees local to our offices. Where applicable, hybrid WFH days work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. WFH requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.

Pay Transparency/Equity:

We are committed to paying our team equitably for their work, commensurate with their individual skills and experience Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.

We will provide more information about our perks & benefits upon request.