About the Team
The Talent Acquisition team supporting Workday's Global Customer Operations organization is collaborative, people-centered, and outcome-focused with an eye on growth and a brighter tomorrow. We partner deeply with our stakeholders to deliver meaningful results both for them and our Workday customers.
Our team moves at the speed of the business...fast!. We are results-oriented, data-driven and constantly innovating to attract high-quality talent. We are developing relevant and creative talent strategies while nurturing connections that feed and develop future pipelines of talent for Workday's Customer Experience and Partner organizations. Looking ahead, we are focused on deepening alignment with leaders across the Global CX and Partners organizations and embracing AI to transform how we source, engage, and hire.
If you are energized by a fast-moving environment where data informs decisions, innovation is encouraged, and building trusted relationships is at the heart of the work, this is the team for you.

About the Role

As the Director of Talent Acquisition for the Global CX and Partners organizations, you will build and lead the recruitment strategy for these critical functions. You will lead a team of Talent Acquisition Partners, driving Workday's Talent Acquisition vision, strategy and execution plan across these two important functions within the broader Global Customer Operations organization (GCO). This role focuses on implementing innovative, design-led, and transformative talent acquisition practices that keep pace with the evolving needs of the business. You will also be a member of the GCO Talent Acquisition Leadership Team, partnering closely with other TA leaders across GCO to drive organization-wide strategies and execution plans.

In this role, you will be responsible for:

• Building and executing the end-to-end talent acquisition strategy for Global CX and Partners, ensuring alignment with broader business objectives
• Managing and growing a high-performing Talent Acquisition team, coaching and mentoring Talent Partners to deliver exceptional results
• Establishing collaborative partnerships with Operations and Finance functions to manage headcount budgets, forecasts, reporting, and capacity planning against hiring demand
• Serving as the operational "right hand" to the TA GCO Vice President, helping drive operational rigor and establishing operational rhythms across all of GCO (reporting, QBR's, meeting cadences, etc) to help continue to up level our service delivery
• Partnering as a key advisor to HR Centers of Excellence, collaborating with Talent Marketing, Operations, and Analytics to align recruitment branding and data-driven insights with global business objectives
• Uncovering opportunities to build and drive creative networking efforts through a variety of channels and resources, including the Workday product, and building talent communities through social talent outreach
• Championing the use of AI and emerging tools to innovate recruitment practices and enhance the candidate and hiring manager experience

About You

Basic Qualifications

• 12+ years of relevant talent acquisition or HR experience
• 7+ years of experience leading and fostering high-performing teams
• Demonstrated success leading, developing, and growing a team of high-performing Talent Acquisition professionals at a fast-growth, dynamic organization across countries and cultures
• Experience in workforce planning, forecasting, and resource allocation
• Ability to build professional relationships and lines of communication across Workday's functional leadership, with a focus on partnering for aligned outcomes as it relates to talent acquisition strategy

Other Qualifications

• Actionable Insights: Skilled in translating complex data into practical information, identifying trends and patterns, and making data-driven decisions that optimize talent acquisition operations and inform reporting to both TA and business leadership
• Business Drivers: Able to identify the key factors that drive business performance and growth, using those insights to shape talent acquisition strategies that align with the priorities of Global Partners and Customer Success
• Change Leadership: Experienced in guiding teams through significant shifts or transformations, fostering a culture of adaptability and resilience, and managing the human side of change including communication and engagement
• Decision Making: Demonstrated ability to evaluate alternatives, assess risk, and select a course of action using sound judgment, balancing intuition with logical reasoning in a fast-paced environment
• Employee Leadership: Passionate about guiding, motivating, and developing a team of employees to achieve organizational goals, with a focus on improving team productivity, fostering a positive work environment, and implementing strategies for employee development and retention
• Managing Ambiguity: Comfortable navigating uncertainty and a lack of clarity, making decisions with incomplete information, and creating alignment where none previously existed
• Recruiter Management: Experienced in overseeing and coordinating the activities of recruitment professionals, developing and implementing recruitment strategies, managing recruitment teams, and ensuring a positive candidate experience
• Recruiting Strategies: Skilled in developing and implementing methods to attract, select, and hire top candidates, including understanding the labor market, utilizing various recruitment channels, and ensuring a diverse and inclusive workforce
• Stakeholder Management: Able to build trusted relationships and influence senior leaders, knowing when to challenge and when to align, and facilitating engagement in decision-making processes across Global Partners and Customer Success leadership
• Strategic Execution: Experienced in implementing talent acquisition strategies and plans, managing resources, monitoring progress, and making necessary adjustments to stay on track and deliver business outcomes
• Executive Communication: Excellent presentation and communication skills, with the ability to adapt your style to different audiences

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $213,900 USD - $320,900 USD

Additional US Location(s) Base Pay Range: $180,600 USD - $320,900 USD

Additional Considerations:

If performed in Colorado, the pay range for this job is $190,200 - $285,200 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below:

08/07/2026

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.