AbbVie

Director, Strategy & Transformation

AbbVie • $160K — $200K *
North Chicago, IL 60064In-Person
Pharmaceuticals & Biotech
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of experience leading enterprise strategy and transformation initiatives, preferably in contact center organizations
  • Demonstrated experience in life sciences companies preferred
  • Proven ability to engage and influence senior stakeholders
  • Strong track record of translating strategy into execution through operating model changes
  • Experience leading large-scale transformation preferred
  • CX-focused with a history of leading programs that demonstrate KPI improvement
  • Bachelor's degree in business administration, strategy, engineering, or a related field required; Master’s degree (MBA or equivalent) preferred

Responsibilities

  • Set and manage the strategic direction and multi-year roadmap for OneHUB
  • Oversee the central Transformation Office, aligning resources and execution with business objectives
  • Lead enterprise assessments and strategic analyses to inform decision-making
  • Own and drive OneHUB’s innovation function to identify and leverage digital opportunities
  • Direct initiatives to enhance service delivery and stakeholder satisfaction
  • Lead OneHUB's PMO for disciplined planning and value realization of transformation programs
  • Oversee change management plans to ensure successful adoption of new operating models and technology

Benefits

  • Comprehensive benefits package including paid time off and medical/dental/vision insurance
  • 401(k) for eligible employees
  • Eligibility for long-term incentive programs
Full Job Description
OneHUB Strategy & Transformation Lead is accountable for making OneHUB's vision a reality through executive oversight of the Transformation Office. Responsible for setting and executing the strategic roadmap, this role leads the innovation arm, steers operational and customer excellence, and directs the Project Management Office (PMO), as well as change management and communications. Partners cross-functionally to drive large-scale transformation, embed a culture of innovation, and ensure sustained business impact across all OneHUB operations.

Transformation Office & Strategic Direction
  • Set and manage the strategic direction and multi-year roadmap for OneHUB, covering operating model, transformation priorities, and enterprise integration
  • Oversee the central Transformation Office, orchestrating resources, capabilities, and execution toward business objectives
  • Lead enterprise assessments, business cases, and strategic analyses to support OneHUB decision-making
  • Align OneHUB operational strategy to AbbVie enterprise objectives

Innovation, Digital, and Automation Excellence
  • Own OneHUB's Innovation function, identifying breakthrough opportunities and driving digital enablement across hubs and pillars
  • Identify and assess opportunities for innovation, automation, and digital enablement across OneHUB operations
  • Lead pilots and proof-of-concept initiatives in partnership with Operations, Data Excellence, and BTS (IT) teams
  • Support scaling of proven innovations into day-to-day operations
  • Build a sustainable innovation pipeline, cultivating a future-ready organization

Operational & Customer Excellence
  • Direct initiatives that enhance service delivery, process efficiency, and stakeholder satisfaction
  • Utilize customer insights to inform transformation priorities and operational improvements
  • Champion cross-pillar collaboration to enable an integrated customer experience

Project Management Office (PMO) Oversight
  • Lead OneHUB's PMO to ensure disciplined planning, agile execution, and value realization of transformation programs, system implementations, and strategic initiatives
  • Establish governance, monitor milestones and budgets, and report progress to stakeholders

Change Management & Communications
  • Oversee change management plans to ensure successful adoption of new ways of working, operating models, and technology across all teams
  • Lead employee and enterprise communications related to OneHUB transformation-translating strategy into clear, actionable messaging
  • Monitor change readiness, address barriers, and sustain engagement throughout transformation cycles

Chief of Staff
  • Serves as a trusted strategic advisor to the OneHUB leadership team
  • Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action
  • Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendations
  • Drives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects
  • Shapes priorities, identifies gaps, and connects short-term actions to long-term objectives for OneHUB
  • Represents leadership's priorities and reinforces accountability across stakeholder groups


Qualifications

Experience Required
  • 15+ years of experience leading enterprise strategy and transformation initiatives in complex, multi-layered organizations, ideally contact center organizations
  • Demonstrated experience in life sciences companies preferred
  • Proven ability to engage and influence senior stakeholders
  • Strong track record translating strategy into execution across operating model changes
  • Experience leading large-scale transformation preferred
  • CX-focused and experience leading programs with demonstrated KPI improvement


Education Required
  • Bachelor's degree in business administration, strategy, engineering, or a related field required
  • Master's degree (MBA or equivalent) preferred


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

Stay Connected

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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