Job Description:

Join Sun Life's Client Experience Office as a Director, Strategy and Transformation, where you'll drive meaningful change at the intersection of client experience, digital innovation, and AI. In this pivotal role, you'll shape the strategic direction of critical initiatives that position Sun Life as a client-first, digital-first organization. Working directly with senior leadership, you'll identify opportunities, develop transformational strategies, and execute initiatives that deliver measurable business impact.

This is an opportunity for an ambitious strategic leader to influence enterprise-wide priorities and advance Sun Life's competitive position in a rapidly evolving financial services landscape.

What will you do?

• Strategic Planning & Development: Partner with leadership to develop the annual strategic plan, translating enterprise objectives into clear strategic initiatives and actionable execution plans
• Strategic Analysis & Problem Solving: Conduct in-depth analyses of complex business challenges, interpret analytical results, generate actionable insights, and develop recommendations supported by compelling data and storytelling
• Market & Competitive Intelligence: Deliver priority research and analyses, including competitive landscape assessments, market trends, and strategic opportunities that inform business decisions
• Leadership Communication: Prepare and present formal strategic updates and informal briefings for senior management; facilitate leadership engagement in strategy discussions and recommendation execution
• Stakeholder Partnerships: Build and maintain strong relationships across the Client Experience Office and Sun Life Canada's strategy teams, fostering active dialogue and organizational alignment

What do you need to succeed?

Essential Qualifications

• 5+ years of relevant business experience (insurance or financial services experience preferred)
• 2+ years in top-tier management consulting or equivalent corporate strategy experience
• University degree in business or related discipline
• Demonstrated experience analyzing and solving complex business problems
• Excellent oral and written communication, presentation, and interpersonal skills
• Strong stakeholder management ability with proven relationship-building track record
• Results-oriented project management skills with ability to prioritize, organize, and deliver on aggressive timelines with meticulous attention to detail
• Proficiency in Microsoft Office suite (Excel, PowerPoint, Word)

Preferred Capabilities

• Digital, data, and AI literacy with ability to translate emerging capabilities into business outcomes
• MBA qualification
• AI or emerging technology experience

What's in it for you?

• A competitive salary and bonus program, based on market scale
• A flexible group insurance program starting on your first day of work to meet your needs and those of your family
• Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• We are proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
125,000/125 000 - 195,000/195 000

Job Category:
Corporate Development & Strategy

Posting End Date:
15/08/2026