American Express

Director, Strategy & Analytics

American Express • $160K — $200K *
New York, NY 10025In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in Business, Engineering, Real Estate, Facilities, and/or Risk Management.
  • 5+ years of global team management experience.
  • In-depth knowledge of real estate and facilities management.
  • Strong collaboration and influencing skills among senior leadership.
  • Exceptional qualitative and quantitative problem-solving capabilities.
  • Proficient organizational skills with attention to detail.
  • Willingness to travel up to 25% domestically and internationally.

Responsibilities

  • Lead the development and execution of GREWE's enterprise portfolio strategy.
  • Connect business unit requirements into a cohesive strategy for American Express.
  • Build relationships with senior leaders and leverage insights for integrated strategies.
  • Ensure alignment of GREWE initiatives with overall business strategies.
  • Lead annual planning cycles and track performance metrics for GREWE.
  • Advance data capabilities to inform strategic planning and decision making.
  • Spearhead transformation initiatives to reimagine GREWE's contribution.

Benefits

  • Opportunity to lead a global team impacting real estate strategy.
  • Engagement with executive leadership across the organization.
  • Chance to shape and influence workplace experiences at a large scale.
  • Possibility to utilize advanced data analytics to drive business performance.
  • Involvement in cross-functional teams to accelerate strategic initiatives.
Full Job Description
Job Description

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~120 Amex full time staff that leverage ~5,000 contractors and is part of the broader Enterprise Shared Services organization, which delivers shared business services to colleagues across the enterprise.
  • GREWE Vision: Provide the world's best workplace experience at a competitive cost for every colleague, at every site, every day
  • GREWE Strategic Priorities:
    • Portfolio: The right buildings, in the right places, at the right cost
    • Design & Build: Inspiring spaces that bring together colleagues, customers, and our brand
    • Operations: Operational excellence that drives performance, speed and reliability while minimizing disruption and risk
    • Hospitality: Seamless, high-quality colleague services at every site and every moment that matters.


Responsibilities

The Director, Strategy and Analytics is a key GREWE leadership position, leading a team with the responsibility to understand business objectives, translate those into a holistic footprint strategy, standardize performance management systems for strategy execution, deliver standard / efficient business processes across GREWE, and create analytics powered insights that drive differentiated building performance for our businesses. This role will report to VP, GREWE Workplace Experience & Americas Region

Global Leadership and Governance Responsibilities:

This position is accountable to lead integrated capabilities each with significant contributions to the strategic agenda of Amex via the GREWE organization. A summary of key responsibilities include:
  • Leading with an enterprise mindset, delivering strategies that connect the requirements of various business units into a holistic, AMEX wide, value accretive plan
  • Lead the GREWE capabilities that are foundational to driving the GREWE and enterprise agenda that includes: strategy, long range planning (LRP), and analytics
  • Build and develop relationships with senior leaders across the enterprise, leveraging data and insights to drive an integrated regional and global approach to GREWE's strategic priorities
  • Ensure continuous connection between GREWE and business segment strategies, identifying opportunities, dependencies, and risks to enable enterprise success.
  • Leverage enterprise relationships and data & insights, develop a clear, value driven, and actionable strategy to: drive business growth and deliver increased profitability
  • Lead annual development and evolution of the GREWE long term and annual goals, long range plan and annual planning cycles
  • Lead the Development (and tracking/maintenance) of annual GREWE Goals & Objectives (G&Os), performance dashboard and metrics, and their communication/cascade throughout the organization
  • Leverage enterprise data, systems, and partner capabilities to enable strategic planning, decision-making, and execution across GREWE. Present strategic insights and recommendations to GREWE leadership
  • Develop and manage multi-year digital analytics technology supporting our portfolio strategy
  • Lead the Development (and tracking/maintenance) of annual GREWE Goals & Objectives (G&Os), performance dashboard and metrics, and their communication/cascade throughout the organization
  • Leverage enterprise data, systems, and partner capabilities to enable strategic planning, decision-making, and execution across GREWE. Present strategic insights and recommendations to GREWE leadership
  • Develop and manage multi-year digital analytics technology supporting our portfolio strategy roadmap.
  • Included in these responsibilities are the enabling elements of a seamless, simple, yet holistic approach to connecting with the business that will be deployed within the GREWE regional construct around the world. This role leads a team who will integrate the regional plans with global business direction.


Executive Engagements:
  • Has direct and frequent executive engagement with Amex leaders across all lines of business, especially their strategy leads; is a member of the GREWE Global leadership team, and is expected to frequently present to the GREWE LT; SVP, GREWE; President Enterprise Shared Services; and executive committee leaders on occasion.


Major Duties & Responsibilities:

Strategy and Strategy Execution:
  • Owns the development, execution, and communication of GREWE's enterprise portfolio strategy, shaping business needs into a cohesive strategy that delivers measurable value to both GREWE and American Express business lines. Establishes the operating cadence, governance, and decision framework to ensure successful execution and accountability. Leads annual development and evolution of the GREWE long term and annual goals, long range plan and annual planning cycles
  • Serves as the strategic integrator across GREWE, ensuring GREWE priorities remain aligned with business segment strategies while identifying opportunities, dependencies, and risks that enable AMEX to win.
  • Connects externally to peer companies, industry associations, regulatory stakeholders, and thought leaders to identify emerging trends, benchmark performance, and shape future strategic direction.


Insights and Analytics :
  • Lead insights generation for GREWE to fuel our strategies, directing analytical capabilities to generate actionable insights that inform executive decision-making, strategic priorities, and investment choices. Develop and manage multi-year digital analytics technology supporting our portfolio roadmap
  • Coordinate closely with the AET, EDDS, Digital workplace, etc. teams to support the standards, processes, and tool/system/platform governance with efficiency and data validation
  • Owns the evaluation and adoption of analytics and technology capabilities that improve automation, productivity, and strategic execution while optimizing cost, scalability, and business impact. Ensures enterprise data, systems, and partner capabilities are leveraged effectively to enable strategic planning, decision-making, and operational performance across GREWE. Promote and facilitate the development of data management and analytic tools to advance data management, analytics, automation, and reporting solutions that provide transparent performance monitoring, strategic KPIs, and value realization.


Reimagine GREWE Transformation:
  • Leads the strategic program to Reimagine GREWE's contribution to AMEX as LT sponsor
  • Works alongside SVP, GREWE and the leadership team to identify differentiated value contributions to American Express business worldwide, set the path to win
  • Leads cross-functional teams and mobilizes talent across GREWE and the enterprise to accelerate strategic initiatives, remove barriers, and ensure successful delivery of transformation outcomes.


Other Duties:
  • Position will present often to the GREWE global LT
  • Members of this organization serve as key contacts to the strategy leaders and ecosystem across AMEX
  • Rotating member of other councils as appropriate
  • Must establish sound working relationships with the SVP, GREWE and the GREWE leadership team


Revenue/Size of Budget Responsibility:
  • Leads the creation of the Amex footprint strategy that affects 80+ buildings in 59 countries, and over 7M square feet
  • Drives optimization of $600+ million in annual spend for the corporation.
  • Owns the analytics and digital strategic plan: expected to be $10 million over 5 years


Qualifications

Required Knowledge, Skills and Abilities:
  • Minimum of 10+years' work experience in Business, Engineering, Real Estate, Facilities, and/or Risk Management.
  • Minimum of 5+ years managing global teams/ people leadership experience
  • Deep knowledge of real estate, facilities, and engineering capabilities
  • Outstanding collaboration, connect, influence, and shaping skills
  • Highly motivated self-starter who can provide strategic thought leadership
  • Strong qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
  • Exceptional organizational skills and attention to detail
  • Ability to easily partner with and influence senior leaders across the AXP organization
  • Strong people leader; proven track record of followership and team development
  • This role will require the candidate to travel for 25% time, including both domestic and international travel.
  • The Director will lead a team of 4-5 direct reports and 10+ indirect reports
  • This role will require key working relationships with internal partners like Finance, HR / CEG, Tech / ETS, Operations functions and externally with Frequent Amex representative at Corenet, IFMA, IAMC and other trade organizations


Required Minimum Education:
  • University/Bachelor's Degree required


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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