Opportunity and Summary of Position:

The Director, Specialty Pharmacy Operations is responsible for directing, monitoring, and enhancing specialty pharmacy (SP) operations within Madrigal's Market Access and Trade team. The Director manages dispensing operations across the channel to drive continuous improvement in patient access and adherence, while delivering a best-in-class patient and prescriber experience. The Director also collaborates with key internal stakeholders including MPS, Marketing, Data Analytics, Medical Affairs, Finance, Pricing & Contracting, Regulatory, Legal, and the Market Access field team to identify patient access opportunities and implement impactful solutions. Additionally, the Director engages external stakeholders (e.g. SP's and IDN's) in day-to-day program operations and analysis of key data and KPI's to ensure contractual obligations are meeting/exceeding obligations. This role will have up to three direct reports supporting specialty pharmacy operations, and reports to the Executive Director, Trade and Specialty Distribution

Position Responsibilities:

Acquire and maintain deep understanding of NASH disease state, resmetirom clinical data and commercialization strategy

Build, grow, and lead a team of specialty pharmacy operations specialists

Develop and implement the operational structure to support Madrigal's specialty

pharmacy network strategy; closely monitor SP performance to ensure contractual obligations are meeting / exceeding obligations

Implement specialty pharmacy program services, enhancements, and operational efficiencies with the goal of positively impacting patient access, adherence, awareness, and affordability

Maintain detail-oriented SP program correspondence, call guides, and collateral via internal legal and regulatory approval processes

Partner with internal Patient Access and Data Analytics teams to continuously evaluate and analyze specialty pharmacy vendor performance relative to goals and objectives

Support Quarterly Business Reviews (QBR's) and other meetings with SP's; prepare all materials, communicate expectations to SP's, and continuously drive performance while identifying key insights to incorporate into strategic planning efforts

Collaborate closely with Consumer Marketing and MPS teams to enhance SP program and continuously exceed the needs of HCP's and patients

Oversee brand planning initiatives, operational plans, project budgets, expenses, and timelines

Ensure timely and accurate reporting of Adverse Events received through SP network; liaison with Pharmacovigilence and Medical Information teams on all escalations

Create and maintain necessary policies, procedures, and business rules for all distribution and dispensing programs

Consistently deliver measurable business outcomes based on program-level key performance indicators (KPIs) and provide focused customer-level reporting to leadership

Consistently deliver outcomes with enterprise wide impact, tackle projects with increased complexity, and influence change management to operations function across internal teams

Ensure the highest level of ethics, quality, and compliance by demonstrating in depth knowledge of laws that govern market access and channel activities

Conducts all activities in compliance with all applicable federal, state and local laws and regulations and company policies

Qualifications and Skills

Bachelor's degree required; advanced degree in Business or Pharmacy preferred

12-15+ years of related experience in the biopharma industry with a proven, consistent history of high performance in a broad range of leadership roles of increasing responsibilities

7 - 10 years of healthcare industry customer/vendor management experience strongly preferred

5+ years of experience operationalizing specialty pharmacy programs and networks required

Experience with specialty distribution operations preferred

Ability to develop insights from data trends to improve program performance

Experience with pre-launch drugs and new product launches preferred

Ability to work effectively within a cross-functional team and in an environment of rapid change

Excellent written, organizational, verbal, presentation, and communication skills a must

Proficient in MS Office products including PowerPoint, Word, and Excel

Travel (approximately 20%)

Madrigal offers a competitive Total Rewards strategy to attract and retain top talent and is inclusive of base pay, bonus, equity, and a generous benefits package. Full-time employees are eligible for base salary, bonus, equity, and a comprehensive benefits suite.

Base salary is determined by several factors including the candidate's qualifications, skills, education, experience, business needs, and market demands. As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $223,000 - $273,000 per year. We comply with all applicable minimum wage laws.

All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.

Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings. In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal, state, and local laws.