Advocate Health Care

Director Service Line Operations

Advocate Health Care$131K — $198K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Healthcare or related field required.
  • Typically requires 7 years of experience in operational leadership roles.
  • Strategic thinking to translate service line priorities into operational plans.
  • Strong operational leadership and performance improvement skills in complex healthcare environments.
  • Financial, analytical, and problem-solving skills with data usage for risk identification.

Responsibilities

  • Direct clinical and administrative operations to ensure consistent service execution.
  • Establish operational plans and set performance expectations with leadership teams.
  • Monitor performance metrics and direct corrective actions to achieve targets.
  • Lead integration across care settings to enhance operational consistency.
  • Provide coaching and performance management to frontline leaders.

Benefits

  • Paid Time Off programs
  • Comprehensive health and welfare benefits
  • Flexible Spending Accounts for eligible expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match
  • Educational Assistance Program
Full Job Description
Department:

09390 AMG Corporate - Clinical Services: System Womens Health

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 0800-1700 with additional hours outside of normal business hours as needed

Pay Range:
$63.45 - $95.20

Major Responsibilities

Operational Integration & Performance
  • Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
  • Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices.
  • Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets.
  • Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
  • Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.


Leadership of Frontline Management
  • Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed.
  • Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
  • Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders to maintain a strong and effective work environment.
  • Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.


Clinician Partnership & Engagement Support
  • Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs. Exercises direct operational authority to remove barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care.
  • Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadership retains accountability for clinician practice and professional standards.
  • Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.


Quality, Improvement & Workforce Oversight
  • Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps.
  • Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations.
  • Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.
  • Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
  • Ensures understanding of and compliance with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.
  • Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
  • Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
  • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.


Minimum Job Requirements

Education
  • Bachelor's Degree in Healthcare or related field required.


Certification / Registration / License
  • N/A


Experience
  • Typically requires 7 years of experience in operational leadership roles.


Knowledge / Skills / Abilities
  • Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.
  • Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.
  • Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities.
  • Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
  • Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross-functional teams.
  • Executive presence and strong written and verbal communication skills.
  • Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.


Physical Requirements and Working Conditions
  • Frequent local travel to various care settings
  • Clinician meetings may occur before or after normal business hours
  • Be available for development needs and attend to unplanned needs of the team
  • Exposed to normal office environment


Preferred Job Requirements

Preferred Education
  • Master's degree preferred.


Preferred Certification / Registration / License
  • Clinical certification, licensure, Fellow status, or previous clinical experience preferred


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance


Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program


Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health Care

Advocate Health Care is a not-for-profit, faith-based health system providing comprehensive health care services to the people of Illinois. The organization is the largest fully integrated health care delivery system in Illinois, with more than 500 sites of care and 12 hospitals, including two of the nation’s 100 Top Hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), three Level II trauma centers, one of the area’s largest home health and hospice companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $1.6 billion in charitable care and services to communities across Chicagoland and Central Illinois in 2019.
Learn more about Advocate Health Care
Size
75,000 employees
Industry
Founded
1976

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