Location - any Hyve site
Job Summary
This senior leadership position is responsible for developing and executing the company's RMA and Asset Recovery strategy across all warehouse locations. The Director of RMA is accountable for maximizing recovery of company capital through timely return of products to vendors, warranty recovery programs, supplier claims management, reverse logistics processes, and disposition of non-sellable inventory. This role ensures the organization minimizes inventory losses, recovers vendor credits promptly, and optimizes overall return operations while maintaining strong vendor relationships.
Primary Duties and Responsibilities
RMA and Asset Recovery Management
Including, but not limited to:
• Develop and execute company-wide RMA and asset recovery strategies
• Manage vendor return and recovery programs
• Establish RMA policies, procedures, and performance standards
• Drive recovery of vendor credits, allowances, and warranty claims
• Oversee disposition of obsolete, damaged, and non-sellable inventory
• Standardize return processes across all warehouse locations
• Monitor return aging and recovery performance
• Partner with Purchasing, Inventory Control, Finance, and Operations teams
• Lead reverse logistics and asset recovery initiatives
• Negotiate recovery opportunities with manufacturers and suppliers
Manages Various Business Goals Including:
• RMA Recovery Dollars
• Vendor Credit Recovery Rate
• Return Aging Reduction
• Warranty Recovery Performance
• Unsaleable Inventory Reduction
• Obsolete Inventory Reduction
• Return Processing Cycle Time
• Vendor Compliance Metrics
• Asset Recovery Yield
• Inventory Loss Reduction
Minimum Job Requirements
• Bachelor's degree in Business, Supply Chain, Logistics, Finance, or related discipline
• 10+ years of warehouse, supply chain, or reverse logistics experience
• 7+ years of people management experience
• Demonstrated experience managing vendor relationships and recovery programs
• Strong financial analysis and reporting skills
• Experience with inventory management and return authorization systems
• Strong communication, negotiation, and presentation skills
• Proficiency with Microsoft Office applications and ERP/WMS systems
• Ability to travel throughout the U.S. (25%-40%)
• Current driver's license and ability to maintain a clean driving record
Core Competencies and Job Standards
• Reverse logistics and RMA management expertise
• Asset recovery and financial analysis
• Vendor negotiations and relationship management
• Process improvement and continuous improvement methodologies
• Leadership and employee development
• Strategic, operational, and tactical planning skills
• Project management skills
• Inventory control and warehouse operations knowledge
• Data analysis and KPI management
Principal Challenges and Accountabilities
RETURNS & ASSET RECOVERY
• Maximize recovery of company capital through vendor returns and credits
• Reduce aged and unresolved RMA inventory
• Minimize inventory write-offs and losses
• Improve vendor response and recovery timelines
• Standardize RMA processes across all facilities
• Ensure compliance with vendor return programs and requirements
• Develop reporting and accountability for recovery performance
• Drive continuous improvement in reverse logistics operations
Decisions and Judgment
RETURNS & ASSET RECOVERY
• Establish company RMA and recovery policies
• Prioritize recovery efforts based on financial impact
• Escalate vendor disputes and recovery opportunities
• Allocate resources to support recovery initiatives
• Approve disposition strategies for non-sellable inventory
• Develop performance metrics and reporting standards
• Prepare executive management reports on recovery performance
Internal/External Interfaces
• Executive Leadership Team
• Warehouse Operations Leadership
• Inventory Control Organization
• Purchasing and Vendor Management Teams
• Finance and Accounting
• Information Technology
• Manufacturers and Suppliers
• Third-Party Logistics Providers
• External Auditors
Essential Mental Functions
• Utilizes organizational, planning, and leadership skills (50%)
• Financial analysis and decision-making (30%)
• Utilizes personal computer and reporting systems (20%)
Essential Physical Functions
• Reaching - Occasional (• Standing - Occasional (10%-20% of time)
• Sitting - Continuous (50%-60% of time)
• Bending, kneeling, crawling - Occasional (5%-10% of time)
• Manual Dexterity - Continuous
• Domestic Travel within the U.S. (25%-40%)
Tools, Materials and Equipment Used
• Standard office equipment including personal computer, copier, telephone, and calculator
• Microsoft Office applications
• ERP, WMS, and RMA management systems
• Business intelligence and reporting tools
• Financial and inventory analytics platforms
What's in it for you Benefit Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid Holidays, Vacation & Sick Days
