The Director of Retail supports retail innovation, brand standards and operational excellence across multi client sites. They serve as a subject matter expert, guiding food programs, development and consistent execution.

This leader brings proven hospitality and culinary management experience, driving menu development, hands on cooking, cost control, new business openings, staff training, and food safety. Strong communication, organization and guest focus are essential.

About the job

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $139145 - $180070

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What's in it for you

• Play a key role in developing service strategies that directly impact client satisfaction, consumer engagement, and business performance.
• Lead initiatives that blend data-driven insights with creativity to keep offerings competitive and compelling.
• Influence KPIs and performance metrics that shape how success is measured across service lines.
• Collaborate with cross-functional teams to bring new service concepts from ideation to execution.
• Gain exposure to enterprise-level decision-making and contribute to high-visibility projects.
• Be at the forefront of evolving customer trends and help translate them into actionable service improvements.
• Make a tangible impact by aligning innovation with operational feasibility and client expectations.

What you'll bring

• Proven experience in leading service or deployment initiatives within the food service or hospitality industry at the director or senior management level.
• Analytical skills with a track record of using data and insights to shape strategies and inform business decisions.
• Demonstrated success in developing and executing programs that drive sales growth, improve customer experience, and enhance operational outcomes.
• Expertise in managing and reporting on service KPIs to assess impact, optimize performance, and support continuous improvement.
• Project leadership skills with the skillset to guide cross-functional teams through concept development, implementation, and evaluation.

Requirements

• Education Requirement: Bachelor's degree or equivalent experience
• Management Experience: 5 years
• Related Experience: 5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.