Salesforce

Director, Product & Pricing Operations

Salesforce$120K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Product Operations, Revenue Operations, or Business Consulting
  • 3+ years in a people-management role
  • Deep understanding of the Salesforce ecosystem
  • Experience in Release Management and Capacity Planning
  • Advanced data modeling skills (Excel, Tableau, or SQL)
  • Mastery of project management methodologies (Agile, PMP, or Six Sigma)

Responsibilities

  • Lead and manage a team of Product and Pricing Operations professionals
  • Align Product Ops roadmap with corporate goals
  • Advise executive stakeholders to gain consensus on business requirements
  • Ensure operational readiness for Product Line launches
  • Analyze resource capacity against roadmap demands
  • Oversee implementation and testing of new product configurations
  • Drive analysis and design of pricing models and discounting frameworks
  • Identify and lead large-scale process improvements in Lead-to-Cash cycle

Benefits

  • Work with a high-performing team
  • Engage in transformational projects
  • Opportunity to influence cross-functional strategy
  • Lead process improvements using AI and analytics
  • Access to ongoing training and professional development programs
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

The Experience

As the Director of Product & Pricing Operations, you will lead and drive a team of high performing individuals as Salesforce reimagines its Lead to Cash technology and delivers on its transformational vision. Working with cross functional teams this role will be responsible for engaging in and supporting the Product and Pricing Operations teams involvement in technical implementations and updates.

What You'll Actually Be Doing

Leadership & Team Management

  • People Leadership: Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.

  • Strategic Roadmap: Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high-impact initiatives.

  • Cross-Functional Influence: Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.

Release & Capacity Planning

  • Release Governance: Own the "Operational Readiness" checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.

  • Capacity Management: Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.

  • Lifecycle Management: Oversee the end-to-end implementation and testing of new product configurations, ensuring compliance with global financial controls.

  • Operational Enablement: Own the post-release training and documentation framework, ensuring Product Operations and support teams are fully equipped to handle new product structures post-launch.

Pricing Architecture & Execution

  • SKU & Price Book Strategy: Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.

  • Systems Optimization: Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.

  • Global Governance: Establish standards for price book management to ensure data integrity across various regions and currencies.

Process Transformation

  • Operational Excellence: Identify and lead large-scale process improvements to reduce friction in the "Lead-to-Cash" cycle.

  • Risk Mitigation: Manage project-level risks, tracking system requirements and technical dependencies to prevent launch delays.

  • AI & Automation Strategy: Leverage predictive analytics and AI-driven workflows to automate routine SKU management and enhance the precision of global pricing models.

You're Our Person If...

  • Leadership: 8+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people-management capacity.

  • Domain Expertise: Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred) and price book architecture.

  • Strategic Planning: Proven track record in Release Management and Capacity Planning within a SaaS or high-growth tech environment.

  • Analytical Power: Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive-level recommendations.

  • Project Rigor: Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi-quarter, cross-departmental initiatives.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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