Full Job Description
Title and Summary
Director, Product Management
OVERVIEW:
Fraud, disputes, and transaction uncertainty disrupt the payments ecosystem, creating friction for issuers, merchants, and consumers. Ethoca Alerts addresses this challenge by delivering near real-time transaction and fraud signals that enable issuers and merchants to proactively resolve issues, prevent unnecessary chargebacks, and improve customer experience. By strengthening data accuracy, matching, and ecosystem connectivity, Alerts helps reduce operational costs, minimize consumer friction, and drive better outcomes across the payment lifecycle.
THE ROLE:
The Director, Product Management will:
• Act as the business owner and manage lend to end product roadmap for Ethoca Alerts
• Optimize product performance by enhancing data quality, matching accuracy, and signal effectiveness
• Oversee the product lifecycle, including continuous improvement, operational performance, and P&L management
• Take a data-driven approach to product enhancements, identifying opportunities to improve alert accuracy, timeliness, and coverage, and prioritizing roadmap investments accordingly
• Understand Mastercard's business model and leverage financial and commercial insights to drive revenue growth and cost efficiency across Alerts
• Leverage the Studio framework to deliver ongoing innovation and enhancements, with a focus on prevention-led use cases and real-time decisioning
• Lead test & learn experimentation to optimize alert performance, customer outcomes, and ecosystem adoption
• Incorporate a deep understanding of the payments ecosystem, including issuer and merchant workflows, fraud trends, regulatory considerations, and evolving technologies
• Leverage product, data, and platform knowledge (including Clarity, MCOM, and other signals) to enhance Alerts value and interoperability across the ecosystem
• Take accountability for delivery of key product enhancements, partnering cross-functionally (e.g., CX&D, Product Management - Technical, Data, and Engineering teams)
• Understand the Software Development Lifecycle and proactively identify and address barriers to delivering capabilities on time and within budget
• Use dashboards and analytics to monitor product performance and drive action plans
• Collaborate across product, technical, data, and commercial teams to define requirements and deliver scalable solutions
• Partner across the organization to establish best practices and continuously improve the Alerts operating model
• Drive consistent product documentation and knowledge sharing across the Studio framework
• Demonstrate continuous learning, particularly in fraud trends, data capabilities, and payment ecosystem evolution
• Lead by example, demonstrating product management excellence and Mastercard Way values
All About You
• Experience driving data-driven product strategies, particularly in transaction data, fraud, or payments ecosystems
• Proven success delivering and scaling products across multiple markets and customer segments
• Experience managing commercial outcomes, including revenue growth drivers and cost optimization
• Strong understanding of issuer and merchant workflows, dispute drivers, and prevention strategies (preferred)
• Ability to translate complex data and technical concepts into clear, actionable product strategies
• Clear and concise communication, with strong stakeholder influence at senior levels
• Experience improving team processes to accelerate delivery, innovation, and quality
• Demonstrated ability to lead and develop high-performing product teams
• Experience recruiting, developing, and retaining technical product talent
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $150,000 - $234,000 CAD
