Job DescriptionAbout the RoleWe are looking for a Director of Product to lead Agentic AI for Customer Experience. This leader will define and deliver Uber's fully autonomous AI customer agent: built AI native from the ground up as a multimodal system that understands images, voice, and text; drives investigations and reasons from first principles; makes decisions across complex scenarios; and takes actions fully autonomously.
This role is a rare opportunity to ship AI with real-world consequences and transform an entire function at massive scale. Our AI serves nearly 1B user interactions a year globally, directly executes $XBs in transactions, and takes on increasingly complex tasks currently handled by 60K+ human operators. This makes product quality, guardrails, and accuracy/grounding essential. Your team will build both user-facing AI experiences and the platform capabilities required to operate them at scale, including evals, simulations, observability, LLM reasoning traces, AI debugging, and HITL-learning/self-learning.
You will lead approximately 10-15 Product Managers across the Bay Area and India.
What You'll Do- Set the product vision and multi-year strategy for Uber's agentic AI customer experience across products and markets. Expand customer experience from reactive resolution into a proactive, end-to-end AI assistant across the full Uber journey.
- Build a world-class AI customer agent that can understand text, images, and voice; reason through ambiguous situations; use context and memory; take actions; and optimize for customer and business outcomes.
- Drive bleeding-edge AI capabilities including multi-agent orchestration, fine-tuning, human-in-the-loop training, self-learning systems, multimodal capabilities (images/voice), context and memory, advanced reasoning.
- Own end-to-end product quality and build the AI platform capabilities to continuously improve agent behavior - evals, simulations, observability, LLM reasoning traces, AI debugging, experimentation, and HITL-enabled learning.
- Drive alignment across senior executives and cross-functional teams across Uber's businesses.
- Lead, coach, and grow a high-performing, cross-geo Product Management organization.
- Raise the bar for execution speed and product quality, including using AI internally to accelerate product discovery, prototyping, development, testing, and iteration.
What we're looking for- Significant experience building and scaling user-facing AI products.
- Strong product vision and the ability to translate advances in AI into differentiated product experiences.
- Strong ability to lead teams and drive high-velocity execution while maintaining a high bar for quality. Not afraid to roll up your sleeves and get into the details.
- Proven ability to influence across organizational boundaries and drive alignment among senior leaders and cross-functional teams.
- Exceptional executive communication skills
- Experienced people manager with a track record of hiring, developing, and leading top talent.
- High ownership, urgency, curiosity, and a growth mindset.
ResponsibilitiesFor San Francisco, CA-based roles: The base salary range for this role is USD $288,000 per year - USD $320,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD $288,000 per year - USD $320,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
