Career CategoryProcess Development
Job DescriptionBusiness Performance DirectorWhat you will doLet's do this. Let's change the world. In this vital role within the Results Delivery Office (RDO), you will be responsible for
advancing and scaling Process Intelligence capabilities to support enterprise transformation priorities, including process simplification, automation, and value realization.
This role focuses on
executing prioritized transformation initiatives, enabling capability adoption, and strengthening the operating model, governance, and delivery infrastructure for Process Intelligence across the enterprise.
Process Intelligence is a data-driven approach to creating process transparency-leveraging process mining, analytics, and business expertise to uncover how end-to-end processes are actually executed, identify improvement opportunities, and drive measurable outcomes.
You will work across business, technology, and transformation teams to ensure Process Intelligence is
embedded, scalable, and delivering sustained business valueKey ResponsibilitiesExecution & Value Delivery- Lead execution of Process Intelligence activities across prioritized enterprise transformation initiatives
- Translate strategic priorities into actionable plans, deliverables, and measurable outcomes
- Drive identification and realization of value through process optimization, automation, and performance improvement
- Ensure consistent, high-quality delivery across multiple concurrent initiatives
Capability Enablement & Scaling- Develop and enhance supporting structures, tools, and methodologies to scale Process Intelligence adoption
- Enable and support functional transformation teams in applying Process Intelligence capabilities
- Build and manage knowledge repositories of process insights, benchmarks, and best practices
- Promote reuse of assets, standard approaches, and scalable delivery models
Governance & Operating Model- Support establishment and evolution of governance frameworks, standards, and KPIs for Process Intelligence
- Ensure alignment with enterprise transformation goals and value tracking mechanisms
Cross-Functional Leadership- Partner closely with RDO, Digital Technology & Innovation (DTI), and functional business teams
- Act as a trusted advisor to senior stakeholders on process performance and improvement opportunities
- Drive alignment across stakeholders to ensure coordinated execution and adoption
- Facilitate effective communication of insights and outcomes to executive audiences
Technical & Analytical Leadership- Oversee deployment and application of process mining, task mining, and analytics tools
- Guide teams in transforming complex process data into actionable insights and business decisions
- Support evaluation, testing, and onboarding of new Process Intelligence technologies
- Provide input into future-state tool strategy and data requirements
People & Capability Leadership- Foster a culture of continuous improvement, accountability, and innovation
- Provide thought leadership on best practices in process analysis, mining, and performance management
- Enable capability uplift across both direct and indirect teams
What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.
Basic Qualifications:Doctorate degree and 4 years of experience
or
Master's degree and 7 years of experience
or
Bachelor's degree and 9 years of experience
In data science, business analytics, process improvement, engineering, or related fields
Preferred Qualifications:Leadership & Execution- Proven ability to lead large-scale, cross-functional initiatives and deliver measurable outcomes
- Strong ability to translate strategy into execution and operationalize capabilities
- Experience managing both direct teams and matrixed environments
Process Intelligence & Technical Expertise- Deep experience in process mining, process analysis, and performance optimization
- Hands-on experience with tools such as Celonis, Signavio, UiPath Process Mining
- Experience with data visualization tools (Power BI, Tableau)
- Ability to work with large, complex, and unstructured datasets
- Understanding of automation technologies (RPA, AI/analytics)
Strategy, Governance & Value Realization- Experience establishing governance frameworks, KPIs, and value tracking mechanisms
- Strong understanding of enterprise transformation and continuous improvement methodologies
Business & Stakeholder Leadership- Exceptional ability to influence senior stakeholders and drive alignment
- Strong communication skills with ability to translate complex insights into clear business outcomes
- Experience operating in a global, matrixed organization
Ways of Working- Strong problem-solving and decision-making capabilities in ambiguous environments
- High degree of accountability, ownership, and autonomy
- Collaborative mindset with ability to build partnerships across functions
- Comfort operating in a dynamic, evolving transformation environment
What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Apply now and make a lasting impact with the Amgen team.careers.amgen.comIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application deadlineAmgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
SponsorshipSponsorship for this role is not guaranteed.
Salary Range175,418.75USD -237,331.25 USD
