Career Category
Value and Access
Job Description
Amgen Case Manager/PAP - Amgen Support +

What you will do

Join an incredible team that's redefining Amgen's patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program.

The case manager assists in enabling access to progressive therapies that improve the health and well-being of individuals with treatable diseases. You will interface closely with patients, HCP offices, and insurance companies to remove barriers and enable patients to begin therapy faster. This will frequently involve in engaging directly with health care professionals to establish options for financial assistance / reimbursement by navigating complex benefit programs in an increasingly complicated payor landscape. Of utmost importance are: (a) the need to engage empathetically with partners and stakeholders (b), attention to detail and the ability to ensure a high quality of data integrity when interacting with supporting technologies, and (c) a self-starting demeanor and desire to problem solve by leveraging lessons learned and best practices. In depth training will be provided to arm you with the skills that will make you successful in this role. Looking for individuals who can learn and follow standard operating procedures (SOP's).

Let's do this. Let's change the world. In this vital role you will provide support to patients and partner with HCP and insurance companies to transform Patient Access.

• Understand and adhere to government regulations and company policies
• Verify benefits for each patient and assist with copay, prior authorization and reimbursement issues
• Maintain positive rapport
• Handle inbound and outbound calls from HCP's and patients and enter all appropriate data into the system
• Compile and analyze data regarding reimbursement trends to assist with continuous improvement efforts
• Work with both commercial and government payors
• Interact with pharmacies to expedite a positive patient experience

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The transformational professional we seek is an advocate with these qualifications.

Basic Qualifications:

Master's degree

OR

Bachelor's degree and 2 years of Customer Service/Call Center experience

OR

Associate's degree and 6 years of Customer Service/Call Center experience

OR

High school diploma / GED and 8 years of Customer Service/Call Center experience

Preferred Qualifications:

• Current HUB customer representative experience preferred
• Proven experience working in a regulatory environment and experience with timely adverse event reporting
• Proven experience working with both commercial and government payors
• Experience with interacting with pharmacies to expedite a positive patient experience
• Strong communication skills and a collaborative spirit to build relationships
• Possess a strong "can do" attitude and demonstrated follow through and problem-solving skills
• Attention to detail and ability to prioritize work
• Able to remain agile with multiple plan designs and call types
• General knowledge of accounting principles, pharmacy operations and medical claims.
• Understanding of claims coding (ICD-9 and ICD-10) is preferred
• Proven experience with MS Office products
• Ability to identify trends or gaps with people, processes and/or systems
• High School Diploma or GED required and at least two years of related experience (health care administration, medical coding and billing, customer service, direct benefits verification support, etc.)

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.
careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application deadline

Amgen anticipates accepting applications until 8/30 however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.

Salary Range
80,444.00USD -108,836.00 USD