What you'll be doing
As the Director, Payments Chapter Lead within Everyday Banking, you’ll play a pivotal role in Personal and Business Banking, helping to shape and deliver CIBC’s purpose to make our clients’ ambitions a reality. You’ll manage and develop a team of approximately 8–15 payment product specialists, building capabilities within your Chapter, driving consistency in tools and methodologies, and supporting resourcing needs. Your leadership will foster a collaborative culture, ensure quality delivery, and build specialist expertise aligned with CIBC’s client aspirations. Payments expertise is at the heart of this role—you’ll leverage your deep understanding of open banking, payments products, networks, industry trends, and regulatory requirements to drive innovation and excellence. You’ll work closely with the Chapter Area Lead, Product Owners, and other leaders to diagnose, draft, and implement standards, supporting initiatives across multiple squads. As an active member of a Squad, you’ll contribute to high-quality work that advances Squad objectives and supports the Quarterly Business Review (QBR) process, while nurturing your team’s growth and ensuring compliance with CIBC policies and standards.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1–3 days per week on-site, while other days will be remote.
Chapter leadership and development – Manage and develop team members through coaching, performance management, and capability building to ensureexpertise aligns with business needs.
Paymentsindustryexpertise– Apply advanced knowledge of payments products, networks (such as Visa, Interac, and mobile wallet platforms), open banking, and emerging industry trends to guide Chapter strategy and delivery.
Strategicplanning andstandardsimplementation –Diagnose, draft, and implement standards in collaboration with the Chapter Area Lead and Product Owners, advancing craft-building initiatives and workforce planning.
Cross-chaptercollaboration –Drive standards, best practices, and initiatives across multiple Chapters,facilitatingknowledge sharing and continuous improvement.
Peoplemanagement andpositiveworkenvironment –Set context for assigned work, provide fair andaccuratefeedback, clarify performance expectations, and create a winning workplace.
Compliance andriskmanagement –Ensure adherence to policies, standards, guidelines, and controls, applying them consistently and fairly.
Squadcontribution –Deliver work as a Squad member, supporting Squad outcomes andparticipatingin the QBR process.
Who you are
You’rean experienced people leader. You bring a minimum of 5 years of direct leadership experience, guiding teams to achieve their best.
You’rea payments expert. Youpossess7–9 years of hands-on experience in paymentsproducts, ecosystems, and networks—including Visa, Interac, open banking, and mobile wallet spaces. You stay current with industry developments, regulatory changes, and competitive trends, and you have an established network within the payments industry.
You’rea strategic thinker. You excel at operational, tactical, and strategic planning, supporting businessobjectivesfor the short and long term.
You’reinnovative and adaptable. You foster original thinking and apply creative solutions to both established and emerging challenges in payments and banking.
You’rea relationship builder. You have exceptional interpersonal skills and a proven ability to build collaborative relationships across diverse teams and stakeholders.
Values matter to you.You bring your real self to work, and you live our values - trust, teamwork, andaccountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Strategies, Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, Leadership, People Leadership, Performance Management (PM), Relationship Management, Results-Oriented, Stakeholder Management, Team-Building
