Are you ready to shape a market-leading, integrated patient experience for Rare Diseases? OneSource at Alexion Canada delivers exceptional support for patients living with rare diseases. As the Director, Patient Experience Program, you will establish the vision and strategy to enhance the entire patient journey. This role calls for an enterprise leader who can listen deeply, understand evolving organizational needs, and inspire teams to shape the strategies, capabilities, and resources that will define our future. You are an enterprise leader who anticipates organizational needs, builds future ready capabilities, and deploys resources to deliver impact across therapeutic areas. You'll harness proprietary data and advanced analytics to personalize support, improve outcomes, and demonstrate value. Leading a team of Operational and Patient Experience Leads, you will align closely with cross functional Franchise Teams to deliver a clearly differentiated OneSource experience. Reporting to the Head of Market Access and Patient Experience, you will be the executive owner of OneSource outcomes, risk, compliance, and value realization. Accountability • Set the vision and program strategy: Define and champion a bold, industry-leading patient experience strategy for rare diseases that delivers unmatched service to patients and HCPs and creates a clearly differentiated OneSource experience. • Drive patient and customer centricity: Embed a relentless patient and HCP focus, create a culture with the team to continuously scan guidelines and competitive moves, and translate insights into strategies and tactics that extend OneSource's leadership. • Lead and develop a high-performing team: Provide clear direction and inspiring leadership to a multi-functional organization, elevating engagement, capability, and talent. Build future-ready capabilities (e.g., experience design) and succession pipelines. • Orchestrate cross-functional innovation and growth: Mobilize and align interdependent cross-functional department leads across businesses and divisions to innovate at pace, accelerate growth, and meet or exceed financial commitments. • Optimize external ecosystem performance: Shape strategic partnerships and negotiate performance frameworks with vendors and service providers to deliver market-leading service levels, capabilities, and offerings that power the OneSource strategic plan. Build and cultivate senior relationships with key parters, converting needs and insights into scalable business opportunities and differentiation. • Leverage data and analytics as a strategic asset: Partner with Data Management to evolve advanced analytics, applications, and a comprehensive patient journey data hub that informs decisions, personalizes support, and delivers impact. • Own financial stewardship: Lead forecasting, budgeting, and performance management for OneSource, ensuring disciplined investment and sustained value creation. Own enterprise P&L elements and multi-year funding models, demonstrating impact, productivity, and cost-to-serve optimization, drive benefits realization and scenario planning. • Governance, Risk, and Compliance: Facilitate governance forums; ensure compliance with regulatory, pharmacovigilance, privacy (e.g., PIPEDA/GDPR), and information security requirements. Essential Skills/Experience • Bachelor's degree required; MBA or advanced degree in business or sciences preferred. • 10+ years of relevant leadership experience, including roles in sales and marketing. • Proven ability to articulate and align franchise/divisional vision and priorities. • Track record of building high-impact external relationships that unlock growth. • Advanced analytical skills to translate patient, customer, and market data into strategic actions. • History of designing and implementing customer solutions that drive measurable business impact. • Strong command of P&L, forecasting, ROI, and value creation. • Demonstrated critical thinking, decision-making, and persuasive communication. • Proven ability to build high-performing teams and prioritize engagement and development. • Diverse cross-functional experience (beyond sales/marketing) and bilingual French considered assets. • Travel up to 30% Your work will power rapid patient impact and shape the future of rare disease care in Canada and beyond. You will experience the true meaning of redefining lives - every day. #LI-Hybrid We are using AI as part of the recruitment process. This advertisement relates to a current vacancy.