Job ID: 16109
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Operations - Program Support
Date Posted: Jun 8, 2026
Description
JOB TITLE:
Director , Operations Program Support
AGENCY:
Construction & Development
DEPT/DIV:
Operations / Operations Program Support
REPORTS TO:
Vice President , Operations Program Support & Resourcing
WORK LOCATION:
2 Broadway
HOURS OF WORK:
8 : 3 0 AM to 5: 0 0 PM or as required (7.5HR/ DAY)
JOB FAMILY: PPM
GRADE:0 10
SALARY RANGE:
$ 132,353 to $ 165,441
DEADLINE:
Open Until Filled
Telework
This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Summary
The Director of Operations Program Support holds substantial authority over decision-making, staffing, and budgeting within their area of responsibility, subject to senior management approval on matters within MTA Construction & Development. They have the autonomy to determine how best to achieve operational goals while adhering to established policies and procedures. Additionally, the Director recommends policy and procedural changes, secures final approval from senior management , and supports implementation.
Responsibilities
Typical duties may include:
Provide direction within their area of responsibility to ensure effective implementation of administrative processes and provide recommendations for efficient and effective departmental or business unit operations.
Manage provision and coordination of administrative functions within their area of responsibility or a business unit, including but not limited to some of the following areas: compensation , procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, audit response s , internal controls, and/or equipment/supplies management.
Coordinate with related parties throughout C&D and the MTA agencies.
Manage the development, analysis, reporting , and maintenance of data and related systems required for effective operations in project management, business unit , or departmental operations.
Provide input into overall strategy and approach in consultation with senior management.
Direct ly prepare data analysis, reporting, and presentations related to project management, business unit , and/or departmental operations.
May manage activities to prepare and support personnel requests and documentation for a department or a business unit, including temporary staffing services.
Coordinate within the business unit(s).
Maintain related reports and data.
May oversee and provide strategic guidance in resolving complex operational program support requests, addressing challenges related to business units and agency-wide initiatives.
Education and Experience
Bachelor's D egree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.
Must have a minimum of ten (10) years of related experience .
Must have a minimum of f ive (5) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.
Competenc i es:
Demonstrated experience in managing diverse administrative functions supporting operations of a large organization.
Experience in implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions preferred.
Ability to manage complex, sensitive issues with high confidentiality and judgment.
Excellent communication and interpersonal skills.
Ability to build relationships and work collaboratively with stakeholders at all levels.
Demonstrated ability to work in a high - profile, high - pressure environment effectively.
Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
Extensive knowledge and ability to create, maintain, and update SharePoint lists, databases, MS Excel, MS PowerApps, MS Power BI , and Data Visualization applications.
Demonstrated ability in statistical analysis of problems and evaluating business processes and identifying areas of improvement.
Demonstrated ability and understanding of how the overall capital program and operational business solutions are positioned, deployed , and supported within MTA Construction and Development and throughout the MTA.
Must have knowledge of business processes, process mapping, and process optimization. Must possess excellent team - building, listening, problem - solving, and prioritization skills.
Demonstrated proficiency in PeopleSoft, Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications.
Comprehensive Benefits & Total Rewards Package:
Transportation & Financial Benefits
Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
Premium Health Coverage at Low Cost - Access high-quality individual, family , and domestic partner healthcare, dental, vision, and life insurance plans.
Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.
Time Off & Work-Life Balance
Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.
Professional Growth & Development
Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.
Employee Experience & Community
Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.
How to Apply
For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.
For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.
Additional Information:
Final salary is determined by experience, skill set , and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
