Job Description
The Director, Operations is directly responsible for top and bottom line performance of a given market. May report into the Vice President, Operations in larger markets. Responsible for setting common goals to maximize revenue and bottom line performance while providing exceptional service and response time to our residents and for general inquiries. Responsible for implementing comprehensive programs, initiatives and strategies throughout the assigned portfolio. All goals will be in accordance with the budget and company/regional objectives.
What You'll Do - Oversee overall financial performance of assigned market. Provide guidance to all department leadership within the market.
- Direct portfolio management to achieve company and/or owner financial and business objectives.
- Responsible for overall portfolio performance through review of marketing, pricing and financial strategies, as well as review of maintenance/rehab- related expenses.
- Oversee and assist in preparing annual budgets, business plans and forecasting throughout the year.
- Oversee customer service function for residents, vendors, brokers and owners.
- Direct oversight of resident satisfaction and retention.
- Assist all area leaders as needed, pertaining to all aspects of the business.
Who We're Looking For - Bachelor's degree in Business Management preferred.
- Seven or more years of experience in a property management leadership position over a team of individuals.
- Real Estate License preferred.
- Current driver's license and automobile insurance.
- Other license and/or certifications as required by state law.
- Ability to read, write, understand and communicate in English.
- Ability to use a personal computer and has working knowledge of Outlook, Microsoft Word and Excel.
- Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
- Excellent customer service and interpersonal skills; ability to relate to others.
- Professional verbal and written communication skills.
- Ability to effectively communicate with a diverse workforce.
- Strong organizational and time management skills.
- Ability to perform advanced mathematical and accounting functions.
- Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.
- Comprehension of federal fair housing laws and any applicable local housing provisions.
- Ability to facilitate presentations or speak in public to large groups of people.
- Must be proactive, self-directed and highly motivated.
- Ability to drive an automobile.
- Ability to travel on all forms of commercial transportation.
- Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
- Must be available and reachable at all times via phone or pager, except during approved time off.
- Extensive travel will be required.
- Must have reliable vehicle transportation to conduct reviews at any home with associates as scheduled.
Salary RangeThe salary range for this position is: $110,587.50 - $191,685.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
- Annual bonus program
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
- 401(k) with company matching contributions
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
