Aramark

Director of Strategic Partnerships - Aramark Corrections

Aramark • $110K — $130K *
Philadelphia, PA 19120In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BA/BS required; MBA preferred.
  • 5+ years in account management or sales roles.
  • Strong operational acumen and financial proposal skills.
  • Experience managing large clients with complex services.
  • Excellent written and oral communication abilities.
  • Proficiency in Microsoft Office; CRM experience (Salesforce preferred).
  • Ability to multi-task in a dynamic, high-pressure environment.

Responsibilities

  • Lead client relationship building to understand clients' strategic goals.
  • Collaborate internally to align client needs with operational solutions.
  • Conduct account diagnostics and relationship analyses for retention.
  • Develop and manage comprehensive account planning and execution strategies.
  • Identify growth and retention opportunities using Aramark analysis tools.
  • Serve as the client advocate to renew contracts with win-win propositions.
  • Ensure client expectations are met and documented throughout the year.

Benefits

  • Opportunity to lead strategic initiatives within a growing organization.
  • Ability to work collaboratively within a matrixed environment.
  • Potential for career advancement and professional growth.
  • Engagement with diverse client portfolios and industry leaders.
  • Access to a wide range of internal resources and subject matter experts.
Full Job Description
Job Description

The Director of Strategic Partnership (DSP) is the client relationship management owner of a portfolio of existing accounts within a specific geographic territory. The DSP has direct responsibility for account growth and retention through the application and execution of comprehensive, client-facing strategies in partnership with operations and functional leaders across the region. A successful DSP is a client advocate and directs and leads the efforts for advancing our market position and developing our value proposition at our existing accounts.

They are expected to provide keen analysis to:
• establish relationships with our clients.
• help identify and align with our clients' goals and aspirations.
• create customized solutions based on mutually beneficial strategic considerations.
• communicate the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates.

Candidates must have a demonstrated ability to lead client engagement planning and execution and to collaborate with operations leadership and functional support partners to develop, lead, and execute customized account strategies for our existing client partners. A successful DSP must be able to proactively identify, anticipate, and communicate potential obstacles, challenges, and/or issues at a client account that could adversely impact our ability to retain the account and partner with operations leadership in developing and executing client customized retention strategies.

Job Responsibilities

  • Lead external client relationship building to gain a deep and validated understanding of our clients' strategic objectives and pains.
  • Lead internal relationship building to successfully partner within a matrixed organization, relying on internal subject matter experts and operational leaders to develop solutions meeting our clients' strategic objectives and pains.
  • Perform objective account diagnostics and relationship analysis to ensure proactive address of retention risks and/or offering proactive innovation resulting in long-term client retention.
  • Develop and manage account planning and execution strategies, annual account objectives development, thorough wiring plans, formalized client communications, client business review process, proposal development, client presentations, and contract negotiations.
  • Identify growth opportunities and retention risks through the application of Aramark reporting and analysis tools.
  • Be our client advocate within Aramark to proactively renew and extend contracts by developing long-term win-win value propositions with our client partners.
  • Ensure client stakeholder(s) have wiring plans, meetings are scheduled and strategically executed throughout year, and documented.
  • Lead the strategic account management process, ensuing key account meetings are held with region leadership each year.
  • Develop an independent perspective on the strength of our partnerships through direct client engagement.
  • Ensure delivery of client expectations within the contract portfolio.
  • Lead RFP processes when current contracts expire or competitive bids arise within portfolio.
  • Develop and lead our internal deal approval process to obtain company approval for rebids and/or vertical growth.


Key Competencies

  • Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others without formal authority.
  • Promote a spirit of cooperation within each business unit and Aramark to best leverage capabilities and resources to serve client needs.
  • Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs.
  • Demonstrate a solid understanding of the broader market picture and apply it to make mutually beneficial business decisions in a mature service industry.
  • Ability to successfully build alliances and influence key decision-makers.
  • Manage customer relationships through creative problem-solving and customer savvy at the C-level of client organizations.
  • Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services.
  • Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others without formal authority.
  • Promote a spirit of cooperation within each business unit and Aramark to best leverage capabilities and resources to serve client needs.
  • Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs.
  • Demonstrate a solid understanding of the broader market picture and apply it to make mutually beneficial business decisions in a mature service industry.
  • Ability to successfully build alliances and influence key decision-makers.
  • Manage customer relationships through creative problem-solving and customer savvy at the C-level of client organizations.
  • Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services.


Qualifications

  • BA/BS is required for this position. MBA preferred.
  • A minimum of 5 years of account management or sales-related experience.
  • Operational acumen and savvy, including technical understanding and financial proposal development.
  • Experience with large clients selling complex services/solutions.
  • Demonstrated excellence in written and oral communication skills.
  • Knowledge of all Microsoft Office applications.
  • Experience with a CRM, specifically Salesforce, and other sales enablement tools strongly preferred.
  • Effective multi-tasking in a high pressure, high reward environment.


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Hospitality & Recreation
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ
ARMK
* Ladders Estimates

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